Kanani M. Toves
Dededo
Summary
Greetings! I am a dynamic and results-oriented HR professional with over 1 year of experience in human resources and organizational development. Not to mention my many years of customer service experience while running my very own small business for 4 years. Proven expertise in talent acquisition, employee relations, performance management, and HR compliance. Adept at implementing strategic HR initiatives that enhance workforce engagement and drive organizational success. Strong communicator with a track record of fostering collaborative relationships across all levels of an organization. Committed to promoting a positive workplace culture and supporting diversity and inclusion initiatives. Skilled in utilizing HR technologies to streamline processes and improve efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Human Resource Manager-Guam/Saipan
LSG Service Guam Inc.
09.2024 - Current
- Recruits, interviews, hires, and trains new staff in the department.
- Oversees the daily workflow of the HR & Payroll department.
- Provides constructive and timely performance evaluations.
- Handles discipline and termination of employees in accordance with company policy.
- Partners with the leadership team to understand and execute the organization's human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
- Provides support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
- Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.
- Creates learning and development programs and initiatives that provide internal development opportunities for employees.
- Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
- Performs other duties as assigned
Human Resource Assistant Manager-Guam/Saipan
LSG Service Guam Inc.
03.2024 - 09.2024
- Provide administrative support to our entire HR department
- Serve as a reliable source of information for employees, promptly answering questions regarding payroll and benefits
- Ensure that all employees feel safe and cared for at our company by addressing complaints promptly and professionally
- Recruit and hire strong candidates who will positively impact our company, and coordinate the training they need to succeed in their roles
- Act as a liaison between the HR department and other employees
- Create policies and procedures that enhance our workplace environment
- Overseeing Payroll Department
Human Resource Officer-Guam/Saipan
LSG Service Guam Inc.
03.2023 - 03.2024
- recruiting new staff, conducting interviews and orientation.
- managing pensions and benefits administration
- approving job descriptions and advertisements
- looking after the health, safety and welfare of all employees
- organizing staff training
- monitoring staff performance and attendance
- advising line managers and other employees on employment law and the employer's own employment policies and procedure.
- advising on disciplinary and employee performance problems
- negotiating salaries, reviewing and monitoring working conditions and redundancy packages with staff and trade union representatives.
Small Business Owner
K&N Collection
07.2020 - 03.2024
- Oversaw the daily operations of the business
- Perform management duties such as purchasing inventory from various vendors and processing sales
- Customer Service Duties
- Manage marketing, bookkeeping, and advertising functions
- Manage Social media platforms and website
- Operate and planning Local Pop-Up Shops
Clerk Typist 1(VSA Benavente Middle School)
Guam Department of Education
02.2022 - 08.2022
- Typing letters, forms, and reports
- Creating school related documents, presentations, and certificates, etc
- Editing various documents and forms
- Process school registrations and other school related forms such as emergency contact forms, student verification forms, and school withdrawal forms, etc
- Entering data into computer system (Power School)
- Performing data and filling management
- Filling forms and important student documents
- Operating a scanner, copier, printer
- Answering phone calls and emails
- Assisting all visitors who enter the main office
- Receiving purchase order from various vendors
- Using word processing software
- Taking inventory of supplies
- Assisting in student supervision when needed
Leasing Specialist
Ironwood Propriety Management
01.2012 - 05.2013
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Schedule appointments and maintain and update appointment calendars
- Hear and resolve complaints from customers or the public
- File and maintain records
- Receive payment and record receipts for services
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Analyze data to determine answers to questions from customers or members of the public
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
- Create Ads to market and promote leasing options to customer using various platforms i.e craigslist, facebook
- Process and prepare memos, correspondence, travel vouchers, or other documents
- Keep a current record of staff members' whereabouts and availability
- Take orders for merchandise or materials and send them to the proper departments to be filled
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area
- Schedule space or equipment for special programs and prepare lists of participants
- Enroll individuals to participate in programs and notify them of their acceptance
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
- Knowledge of principles and processes for providing customer and personal services
- This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Supervisor: Janice Jacob
Education
Bachelor's Degree - Business Administration in Human Resource Management
University of Guam School of Business And Public Administration
Mangilao, GU05.2020
High School Diploma -
Kea'au High School
Hilo, HI05.2008
Skills
- Proficient in Microsoft Office ie Microsoft Word, Excel, PowerPoint
- Able to work independently and in a team environment
- Problem solving
- Critical and Creative thinker
- Willing to learn new skills
- Project planning
- Resource management
- Team leadership
- Conflict resolution
- Performance monitoring
- Process improvement
- Talent acquisition
- Staff development
- Policy implementation
- Compliance management
- Employee engagement
Affiliations
Society for Human Resources Management (SHRM), Member
Certification
- Certificate of Participation- APAC Training of OH&S Risk Assessment
- Certificate of Participation- Incident Investigation Course
- Certificate of Completion- LSG Group IT Security Awareness Training
- Certificate of Participation- DOL Fair Chance Hiring Practice
- Certificate of Participation- EEO Rights & Responsibility Training
Timeline
Human Resource Manager-Guam/Saipan
LSG Service Guam Inc.
09.2024 - Current
Human Resource Assistant Manager-Guam/Saipan
LSG Service Guam Inc.
03.2024 - 09.2024
Human Resource Officer-Guam/Saipan
LSG Service Guam Inc.
03.2023 - 03.2024
Clerk Typist 1(VSA Benavente Middle School)
Guam Department of Education
02.2022 - 08.2022
Small Business Owner
K&N Collection
07.2020 - 03.2024
Leasing Specialist
Ironwood Propriety Management
01.2012 - 05.2013
High School Diploma -
Kea'au High School
Bachelor's Degree - Business Administration in Human Resource Management
University of Guam School of Business And Public Administration
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