Kanielle Madrelino

• Extracted and cleaned weekly data to be used for updating weekly reports such as Operational KPIs as well as Inventory counts and sales.
• Conducted Analysis for on going promotions to provide take up rates and week on week trends.
• Conduct quarterly Revenue Impact Analysis of plans.
• Create and maintain Power Bi Dashboards used to monitor specific aspects of the business to be used in the decision making of users.
• Create and execute MySQL scripts used to extract data used to build reports based on the request of users and the needs of the company.
• Validate data in tables created by the database manager.

• Configured hardware, devices, and software to set up work stations for employees.
• Maintained and repaired workstations, printers, phones, tvs and more.
• Created clones of workstations to streamline reimaging of workstations.
• Provided remote support to offsite employees, enabling seamless collaboration regardless of location.
• Streamlined help desk processes for faster ticket resolution and increased productivity.
• Managed high-volume ticket queues, prioritizing tasks to minimize disruption and maintain business continuity.
• Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
• Configured systems according to prescribed software and hardware frameworks.
• Explain to clients the cause of their issues and how it was resolved.

• Maintained computers, printers, phones, and other hardware devices within the hotel, department store and restaurant.
• Created user accounts and assigned permissions.
• Upgraded computer operating systems to latest operating system.
• Improved network efficiency by optimizing configurations and implementing necessary updates.
• Assisted in the implementation of multiple oracle software such as Simphony for the restaurants and Opera for hotel management.
• Assisted in the creation of databases to be used by Oracle applications.

Programmed and Implemented a Membership System using Netbeans IDE to be used with RFID reader and RFID cards.

• Conducted load tests to determine server operating parameters
• Designed and updated test cases to complete consistent manual tests
• Learned Scrum methodology and Agile framework