Kassandra Nethon
Dededo,Guam
Overview
4
4
years of professional experience
Work History
Server
Jamaican Grill
Tumon
07.2023 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Processed orders and sent to kitchen employees for preparation.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Customer Service/Cashier/Sales Associate
Ip&e holdings
06.2020 - Current
- Provided customer service and was involved in training 2 new team members
- Managed the work of other employees such as food handling & merchandisers
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Upselling monthly promos
- Attended our company trainings and meetings
- Manually calculate reports and keep records of sales after every shift.
Education
John F. Kennedy High School
Tiyan 2010
Skills
- Adaptable and Flexible
- Tableside Etiquette
- Bill computation
- Food Delivery
- Menu Recommendations
- Specials Promotion and Upselling
- Ordering Procedures
- Performance Improvement
- Cool Under Pressure
Timeline
Server
Jamaican Grill
07.2023 - Current
Customer Service/Cashier/Sales Associate
Ip&e holdings
06.2020 - Current
John F. Kennedy High School