Kayleen Tinag
Dededo,GU
Summary
Knowledgeable receptionist skilled in administrative support and customer service. Brings several years of experience managing fast-paced front desk operations. Energetic and personable team player with strong planning and communication abilities.
Overview
7
7
years of professional experience
Work History
Alupang Beach Tower
JMSH LLC
Tumon, GU
06.2024 - Current
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
- Assisted guests with check-in and check-out procedures as needed.
- Performed administrative duties such as filing documents, preparing correspondence.
- Verified accuracy of billing invoices prior to submitting them for payment processing.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Menzies
Passenger Service Agent
Tamuning, GU
06.2023 - 06.2024
- Processed check-ins for passengers with reservations, checked luggage and issued boarding passes.
- Updated computer systems with information about incoming and outgoing flights, passenger manifests and cargo loads.
- Monitored gate operations and responded quickly to any changes in flight arrivals or departures due to weather delays or cancellations.
- Greeted passengers and answered inquiries regarding flight schedules, fares, baggage policies and other services.
Customer Service Cashier
IP&E
Tumon, GU
02.2023 - 06.2024
- Worked extended shifts during Typhoon Mawar, delivering essential community services amid hazardous conditions.
- Calmly resolved customer issues under pressure, maintaining professionalism in challenging situations.
- Ensured fuel availability and secured store assets to support seamless operations.
- Assisted customers efficiently, contributing to overall operational success.
Customer Service Cashier
Ross Dress for Less
Tamuning, GU
01.2020 - 08.2021
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed customer payments quickly and returned exact change and receipts.
- Addressed customer questions and concerns regarding products and services.
Fulfillment Lead
Macy's
Dededo, GU
11.2018 - 12.2019
- Ensured accuracy of orders prior to shipping by verifying the quantity, product type, and address information.
- Identified opportunities for cost savings through improved operational efficiencies.
- Investigated any discrepancies between actual shipments versus what was ordered by the customer.
- Collaborated with other departments to develop long-term solutions that improve customer service experience.
- Generated revenue for the company by enrolling an average of 5-10 Macy's Credit Card accounts per month, contributing to increased customer loyalty and sales volume.
Education
Medical Coding and Billing - Certified Medical Coding And Billing Specialist
Guam Marianas Training Center
Agana03-2023
Some College (No Degree) - Business Administration
University of Guam
Mangilao Skills
- Customer service
- Administrative support
- Inventory management
- Team collaboration
- Billing verification
- Telephone skills
- File organization
- Email and telephone decorum
Timeline
Alupang Beach Tower
JMSH LLC
06.2024 - Current
Menzies
Passenger Service Agent
06.2023 - 06.2024
Customer Service Cashier
IP&E
02.2023 - 06.2024
Customer Service Cashier
Ross Dress for Less
01.2020 - 08.2021
Fulfillment Lead
Macy's
11.2018 - 12.2019
Medical Coding and Billing - Certified Medical Coding And Billing Specialist
Guam Marianas Training Center
Some College (No Degree) - Business Administration
University of Guam
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