Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keanuray Concepcion

Tamuning

Summary

Dynamic professional with extensive call center experience at MidPacific Distributors, Inc., excelling in customer satisfaction through active listening and complaint handling. Proficient in CRM software and data entry, I consistently maintained high transaction accuracy as a Bank Teller, fostering trust and confidentiality with clients. Committed to safety and teamwork in all endeavors.

Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

CSR,ACCOUNTANT

MIDPACIFIC DISTRIBUTORS, INC.
07.2023 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Laborer Operator

JMC HEAVY EQUIPMNET
11.2022 - 07.2023
  • Supported team members by sharing knowledge of proper tool usage, safety procedures, and other essential skills for job success.
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Assisted in the successful completion of various construction projects, contributing to a safe and productive work environment.
  • Kept machinery in proper working order by repairing and replacing malfunctioning parts.

Bank Teller

BankPacific
09.2019 - 11.2022
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Education

High School Diploma -

SOUTHERN HIGH SCHOOL
SANTA RITA
06-2014

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Data entry
  • AED operation
  • CPR certified
  • First aid
  • Safety training

Timeline

CSR,ACCOUNTANT

MIDPACIFIC DISTRIBUTORS, INC.
07.2023 - Current

Laborer Operator

JMC HEAVY EQUIPMNET
11.2022 - 07.2023

Bank Teller

BankPacific
09.2019 - 11.2022

High School Diploma -

SOUTHERN HIGH SCHOOL

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