Keialana Hattori
Dededo
Summary
- Adaptable professional known for strong communication and client support skills. Experienced in coordinating internal communications and resolving guest issues swiftly, ready to leverage expertise for enhanced operational efficiency.
- Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Communication Agent
Dusit Thani Guam Resort
1227 Pale San Vitores Rd., Tumon, 96913
01.2022 - Current
- Facilitated communication between departments to enhance guest experience and streamline operations.
- Managed guest inquiries and resolved issues promptly, ensuring high satisfaction levels.
- Developed and maintained positive relationships with clients and stakeholders for effective collaboration.
- Coordinated internal communications to align team efforts with organizational goals and priorities.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Handled billing information over phone.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities. Restaurant reservations included.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
John F. Kennedy High School
Tamuning05-2016
Skills
- Cross-cultural communication
- SEO
- Persuasion techniques
- Media relations
- Marketing
- Messaging and speechwriting
- Analytics reporting
- Client support
- Content proofreading
Timeline
Communication Agent
Dusit Thani Guam Resort
01.2022 - Current
High School Diploma -
John F. Kennedy High School
Singing, traveling, spending quality time with family
I have loved singing since I was little and have not stopped since. The microphone has always been my best friend. I have also been traveling for most of my life, a benefit I gained through my mother, who works in the airline industry. One day, I hope to follow in her footsteps, but for now, I am exploring different opportunities and career paths.
Spending quality time with my family is an important part of my life, as I am naturally a homebody. However, I also enjoy taking opportunities to have fun, explore new experiences, and create meaningful memories.