Kenneth John Roces
Tamuning
Summary
Highly motivated person with great customer service, sales experience, with clinic experience. I am seeking employment to move over to the sales side of Ophthalmology. I am able to effectively demonstrate products, overcome objections and close sales. I love talking to people and building a good customer relationship.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ophthalmic Technician
Eyecare Guam
01.2021 - Current
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
Screener/Technician Team Leader
Island Eye Specialists
01.2020 - 11.2020
- Screen Patients before they see the Doctor, Process out and file charts, Answer Phone to schedule appointments, Check if screening rooms are restocked and ready for the next day
Server
Hilton Resort and Spa
07.2019 - 02.2020
- Restock salad bar and buffet for lunch and dinner service, Prepare beverages and fill food orders for customers, Buss and reset 10-30 tables per shift, working efficiently to keep dining room and work areas clean
Server
Coldstone Creamery
03.2017 - 02.2018
- Organize racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise, Part of collaborations for promotions and advertisements, Utilize up-selling strategies, such as recommending accessories and complementary products, to boost revenue
Education
HIGH SCHOOL DIPLOMA -
Okkodo High School
Dededo, GuamSkills
- Able to operate Mac and Windows 7
- Great Customer Service
- Ability to use Microsoft Office
- Upselling
- Interpersonal skills
- Team Management
- Delegation of Tasks
- Patient Care
- Eye Anatomy Knowledge
Certification
- COA - Certified Ophthalmic Assistant
Timeline
Ophthalmic Technician
Eyecare Guam
01.2021 - Current
Screener/Technician Team Leader
Island Eye Specialists
01.2020 - 11.2020
Server
Hilton Resort and Spa
07.2019 - 02.2020
Server
Coldstone Creamery
03.2017 - 02.2018
HIGH SCHOOL DIPLOMA -
Okkodo High School
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