Keshia Portugalete
Tamuning,Guam
Summary
Conscientious Healthcare professional offering four years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting medication administration. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Chronic Care Manager
Synergy
01.2022 - 04.2023
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Communicated with healthcare providers to facilitate continuity of care.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
- Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
- Advocated for patients' needs with healthcare providers, securing necessary interventions for improved health outcomes.
Registered Medical Assistant
American Medical Center
06.2019 - 12.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Education
Associate of Science - Medical Assisting
Guam Community College
Guam06.2019
Skills
- Case assessments
- Clinical Documentation
- Service Coordination
- Vital Sign Monitoring
Certification
- American Heart Association Basic Life Support (BLS) – American Heart Association.
- ServSafe Food Handler's Certification
Timeline
Chronic Care Manager
Synergy
01.2022 - 04.2023
Registered Medical Assistant
American Medical Center
06.2019 - 12.2021
Associate of Science - Medical Assisting
Guam Community College
- American Heart Association Basic Life Support (BLS) – American Heart Association.
- ServSafe Food Handler's Certification
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