Summary
Overview
Work History
Education
Skills
References
Timeline
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KHAITLIN OCAMPO

Dededo,GU

Summary

Organized and motivated professional with strong teamwork and communication skills. Proven ability to deliver exceptional customer service and support company objectives. Actively seeking entry-level opportunities to contribute to organizational success while further developing skills.

Overview

6
6
years of professional experience

Work History

Barista

Island Girl Coffee
Dededo, GU
09.2019 - Current
  • Controlled lines and crowds with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Recommended products based on a solid understanding of individual customer needs and preferences.
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • I trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Customer Service Representative

Alpha Insurers
Upper Tumon, GU
05.2023 - 05.2024
  • Developed strong relationships with clients by providing exceptional customer service.
  • Advised customers on available coverage options that best fit their individual needs.
  • Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
  • Processed new policy applications and updated existing policy documents.
  • Implemented strategies to cross-sell and upsell insurance products, enhancing customer value.
  • Greeted customers and provided prompt, courteous service.
  • Responded promptly to emails and phone calls from customers seeking assistance.

Substitute Teacher

Benavente Middle School
Dededo, GU
02.2022 - 06.2022
  • Supported student learning environments by upholding classroom routines and consistent schedules.
  • Applied positive reinforcement strategies to encourage on-task behavior among students.
  • Executed lesson plans from class teacher to enhance understanding of core concepts.
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Maintained classroom order and enforced school and class rules.
  • Maintained accurate records of student performance, attendance and behavior.

Sales Associate

TrendsXCase
Dededo, GU
11.2020 - 12.2021
  • Helped customers find products while checking inventory systems for availability at other sites.
  • Maintained organized racks and shelves to enhance visual merchandising and engage shoppers.
  • Processed POS transactions accurately, providing change, payment cards, and receipts promptly.
  • Built strong customer relationships through effective engagement and communication.
  • Tagged and priced merchandise for display on the sales floor.
  • Responded to questions about product sizing, accessories, and care instructions.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.

Education

High School Diploma -

J.P Torres Success Academy
Santa Rita Guam
06-2020

Skills

  • Customer service
  • Team building
  • Sales techniques
  • POS transactions
  • Time management
  • Adaptability
  • Speedy and efficient
  • Multitasking and organization
  • Team player

References

  • Tiana Guerrero, Education Aid/ Technician, (671) 689-2246
  • Cheryse Apellido, Manager, Dededo Island Girl, (671) 727-3911
  • John Ryan Oqueno, Supervisor, Infusion Andersen AFB, (671) 727-4859

Timeline

Customer Service Representative

Alpha Insurers
05.2023 - 05.2024

Substitute Teacher

Benavente Middle School
02.2022 - 06.2022

Sales Associate

TrendsXCase
11.2020 - 12.2021

Barista

Island Girl Coffee
09.2019 - Current

High School Diploma -

J.P Torres Success Academy

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KHAITLIN OCAMPO