Kiana Smithburg
Sinajana,Guam
Summary
Versatile and results-oriented professional with experience at Honolulu Coffee Company, adept in file management and early childhood development. Excelled in creating personalized customer experiences and improving sales through effective communication, showcasing strong clerical support and care planning skills. Proven track record of enhancing organizational efficiency and fostering positive environments.
Overview
4
4
years of professional experience
Work History
Barista
Honolulu Coffee Company
12.2023 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Daycare Worker
Precious Ones Learning Center
01.2023 - 02.2023
- Taught children to organize toys, wash hands, and share by leading by example.
- Distributed food, napkins, and beverages in preparation for snack time.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained child-friendly environment with access to outdoor activities.
- Encouraged good behaviors using positive reinforcement methods.
- Maintained accurate and detailed record on enrollments, attendance, health and safety, emergency contact information and incident reports.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Intern
Guam Public Health HR
06.2022 - 07.2022
- Sorted and organized files, spreadsheets, and reports.
- Explored new technologies and approaches to streamline processes.
- Prepared project presentations and reports to assist senior staff.
- Frequently inspected production area to verify proper equipment operation.
Data Entry Clerk
Pastries by Ferejan
06.2020 - 01.2022
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Created and maintained data entry logs to track data entry activities.
Education
Associate of Science - Human And Family Services
Guam Community College
1 Sesame St, Mangilao, 96921, Guam05.2026
High School Diploma -
George Washington High School
298 George Washington Dr, University Of Guam, 969106.2022
Skills
- File Management
- Data Processing
- Early Childhood Development
- Health and Safety Regulations
- Care Planning
- Infant Care
- Curriculum Planning
- Scheduling
- Clerical Support
Timeline
Barista
Honolulu Coffee Company
12.2023 - Current
Daycare Worker
Precious Ones Learning Center
01.2023 - 02.2023
Intern
Guam Public Health HR
06.2022 - 07.2022
Data Entry Clerk
Pastries by Ferejan
06.2020 - 01.2022
Associate of Science - Human And Family Services
Guam Community College
High School Diploma -
George Washington High School
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