Kimberly Bautista
Hagatna,Guam
Summary
Driven administrative aide with proven expertise in document management and exceptional verbal communication, honed at Guam Community College. Excelled in enhancing student services and operational efficiency, demonstrating a keen ability to manage sensitive information and support departmental objectives. Skilled in Microsoft Word and adept as a dedicated team player, consistently achieving departmental goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Aide
Guam Community College - Dean's Office TSS
06.2008 - Current
- Welcome office visitors and provide them with information regarding services provided to students with disabilities and address other inquiries they may have.
- Maintain confidentiality of sensitive student information while managing files and updating records as needed.
- Serve as a liaison between students with disabilities and various departments on campus to ensure clear communication regarding the student process.
- Compile data related to the active enrollment of students with disabilities and their academic performance, per semester, for department assessment.
- Correspond with Faculty and Staff concerning student issues and address inquiries relating to the Office of Accommodative Service
- Receive incoming documents and route them to the Administrator for processing.
- Manage budgetary matters related to departmental expenses.
- Managed inventory of office supplies and equipment needed for daily operations.
- Create, update, and maintain office forms.
- Prepare requisitions, budget transfers, and change orders and submit them for approval.
- Process employee timesheets for various departments under the TSS division and submit them for approval.
- Provide support during registration periods as a satellite office that assists students with creating new student records, registering classes, and providing guidance through the registration process.
- Provide assistance and support to other departments on campus whenever needed.
Administrative Aide
Guam Community College Admissions Office
05.2007 - 06.2008
- Provide Customer Service to students, employees and the general public daily. Assist with registration inquiries at the counter, online, and via telephone. Assist students on steps to navigate around MyGCC to access grades, register, add/drop, etc.
- Respond to various requests via telephone, email, mail, and fax regarding GCC and the programs provided.
- Research and prepare various types of certifications requested by students and other authorized individuals for the Registrar's review and signature.
- Gather a count of different services requested by students and others and to be processed by the department for future reference.
- Make requested changes to student records (name, address, telephone numbers, etc.)
- Merge student records that were duplicated either through NIAS conversion or data entry error.
- Provides MIS with a list of various "complaints" received over the counter, via the telephone, or email from students about not having a MyCourses tab, "no match query" or problems with login.
- Performs other duties assigned by the Registrar and/or Supervisor within the department.
Education
High School Diploma -
George Washington High School
Mangilao, Guam06.1989
Skills
- Verbal Communication
- Document Preparation
- File Management
- Presentation Preparation
- Customer Service
- Computer Skills
- Dedicated Team Player
- Documentation and Recordkeeping
- Data Entry
- Microsoft Word
- Administrative Support
- Filing
- Document Management
Certification
- Certified in Microsoft Word 2007, Microsoft Excel 2007, and Microsoft Outlook 2007.
- Silver National Career Readiness Certificate
- Certificate of Work Ethic Proficiency
- MagPro Award Recipient for Customer Service Professional of the Year for front office & support services.
Timeline
Administrative Aide
Guam Community College - Dean's Office TSS
06.2008 - Current
Administrative Aide
Guam Community College Admissions Office
05.2007 - 06.2008
High School Diploma -
George Washington High School
- Certified in Microsoft Word 2007, Microsoft Excel 2007, and Microsoft Outlook 2007.
- Silver National Career Readiness Certificate
- Certificate of Work Ethic Proficiency
- MagPro Award Recipient for Customer Service Professional of the Year for front office & support services.
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