KIMBERLY ANN U. BOLAGAO
Summary
Motivated individual with a strong passion for technology and a desire to contribute to a dynamic team as a Junior Computer Operator, Computer Lab Assistant, and Procurement Clerk. Offering a solid foundation in computer operations, technical support, and administrative tasks, coupled with a proactive attitude towards problem-solving and collaboration.
Overview
5
5
years of professional experience
Work History
Junior Computer Operator
University of Guam
Mangilao, GU
03.2022 - Current
- Aid University of Guam community by troubleshooting hardware and software issues, ensuring a smooth learning environment
- Install and update software programs on lab computers, ensuring they are up-to-date and functional
- MFA Implementation, under supervisory of UOG Information Security Office, assisted in deploying and configuring MFA solutions to add an additional layer of security to user accounts.
- Familiarity with email security protocols to prevent email spoofing and phishing attacks.
- Knowledge of various MFA methods such as SMS-based codes, authenticator apps, hardware tokens, biometric authentication, etc.
- Supported various corporate events, including regent meetings, by setting up and operating AV equipment, including cameras, microphones, projectors, and lighting
- Collaborated with event planners and faculty courses to design and implement customized AV solutions and lab reservations to meet specific presentation requirements
- Monitor lab activities to maintain a quiet and conducive environment for studying and working
- Executed daily computer operations, ensuring the uninterrupted functioning of systems and applications
- Monitored system performance, reported anomalies, and followed established procedures for issue resolution
- Collaborated with senior operators to troubleshoot technical problems and escalate complex issues
- Contributed to maintaining comprehensive operation logs and reports
- Assisted senior data analysts and senior operators in diagnosing hardware and software issues of servers and university-based services contributing to efficient problem resolution
- Conducted system updates and software installations, gaining hands-on experience in IT maintenance
- Participated in network troubleshooting tasks, learning to identify and address connectivity issues
- Contributed to the documentation of standard operating procedures and technical guide.
Procurement Staff
Core Tech International
Tamuning, GU
07.2020 - 03.2022
- Oversee procurement of goods, materials, and services ensuring timely and cost-effective acquisitions
- Collaborate with suppliers to negotiate contracts, terms, and pricing, resulting in a significant reduction in procurement costs
- Maintain accurate procurement records, track inventory levels, and conduct regular audits to minimize discrepancies
- Coordinated the shipment of goods via various transportation methods, including air, sea, and land, ensuring on-time delivery and cost-efficiency
- Managed customs documentation and compliance, ensuring smooth international shipments and minimizing delays
- Optimized shipping routes and carrier selection to reduce transportation costs while maintaining service quality
- Tracked and monitored shipments, providing real-time updates to the project team and resolving any issues that arose during transit
- Manage relationships with vendors and monitor supplier performance, resolving any issues promptly
- Implement and maintain procurement policies and procedures, ensuring compliance with industry regulations.
Front Desk Admin (On-the-Job Trainee)
DoubleSquares Network Inc.
Quezon City, PH
10.2019 - 02.2020
- Provided administrative support, including document management, scheduling, and office organization
- Assisted in preparing reports, presentations, and correspondence for management
- Managed incoming calls, emails, and inquiries, ensuring prompt and professional responses
- Maintained office supplies and inventory, optimizing cost-efficiency
- Collaborated with cross-functional teams to streamline administrative processes, procurement of goods, materials, and services, ensuring timely and cost-effective acquisitions.
Education
Bachelor of Science in Computer Engineering -
University of St. Tomas-Legazpi
Legazpi City, AlbayTabaco National High School
Tabaco City, AlbaySkills
- Computer Operations
- Technical Troubleshooting
- Software Installation and Maintenance
- Hardware Configuration
- Basic Cybersecurity Knowledge
- Networking Basics
- Inventory Management
- Procurement Procedures
- Data Entry
- Logistics Monitoring
- Customer Service
- Attention to Detail
- University based Apps and Operations
- Documentation And Reporting
- Team Collaboration
Additional Experiences
- Procurement Application Experience (2 years), Procurement with QB Systems: Cultivated 2 years of valuable experience with QuickBooks online software systems, specializing in generating purchase orders for streamlined processes and monthly reporting.
- Development Team and Operations Application Experience (1-2 yrs), Colleague/WebUi User Management: Developed almost 2 years of practical know-how through close collaboration with the Development Team and Operations. Demonstrated expertise in overseeing user management for UOG students, staff, and faculty, including troubleshooting, report generation, and expedited account creation. Proficient in Datatel operations and troubleshooting, connecting university services like SelfService.
- CROA Administration: Gained 1 year of firsthand experience in designing reports, administered user management, and expedited account creation within the CROA system. Possess a basic understanding of the database universe for effective data reporting.
- AOPW, Adjunct Overload Payment Workflow, Reporting: Fostered 1 year of collaborative expertise with the Development Team and contributed to Adjunct Overload Payment Workflow operations by assisting in report generation and managing requests, ensuring seamless integration with live services.
- Active Directory Management: Attained almost 1 year of practical insight in basic user management and permission management for lab users within the Active Directory framework.
- Helpdesk Operations: Built 2 years of collaborative skills on managing ticket requests and ticket resolution, user support, and system administration. Collaborated with cross-functional teams to address complex technical issues, ensuring minimal downtime and optimal user experience. Administered privileges and account creation.
- Educational Apps Administration: Developed 2 year experience in administrating educational applications such as Adobe, ArcGis, Autodesk, Microsoft (Office 365), etc.
- Hardware and Software Proficiency: Established over 2 years of extensive experience troubleshooting and assisting users with hardware and software issues across UNIX, Windows, and MAC platforms. Dedicated to ensuring day-to-day work processes run seamlessly for users.
Collaborative Projects
- ZOHO Dashboard Management, Accumulated 1 year of hands-on experience by overseeing comprehensive data and server management, developing, coding/programming, and implementing scripts for automated data uploads in collaboration with the Development team.Designed, built, and managed Zoho dashboards for data visualization and reporting purposes.Utilized Zoho's features to create interactive and informative dashboards that provided key insights.Collaborated with teams to define data requirements and customize dashboards to meet specific needs.
- HYFLEX Hybrid Classroom, Attained 1 year experience with collaboration among Operations Team, Networking team and respective College Units.Contributed to the seamless setup of audio-visual equipment.Identified and addressed specific requirements for optimal functionality.Conducted room size assessments for effective spatial planning.Ensured and assess network connectivity for the successful implementation of Hyflex hybrid classrooms.Developed comprehensive procedures and documentation for the entire process and setup.
Contact
671-483-1051, bolagaokim@gmail.com, 671-735-2640
Personal Information
Title: JUNIOR COMPUTER OPERATOR
References
Arnell Malabanan
Senior Computer Operator
University of Guam, Mangilao GU, 671-988-7219
Shaun Manibusan
Junior Programmer/ Analyst
University of Guam, Mangilao GU, 671-988-4917
Bernadett Gantala
Procurement Civil Engineer
Granite Construction, Camp Blaz, Dededo GU, 671-480-2256
Nelia Panzo
Procurement Officer
Core Tech International, Tamuning GU, 671-486-6454
Timeline
Junior Computer Operator
University of Guam
03.2022 - Current
Procurement Staff
Core Tech International
07.2020 - 03.2022
Front Desk Admin (On-the-Job Trainee)
DoubleSquares Network Inc.
10.2019 - 02.2020
Bachelor of Science in Computer Engineering -
University of St. Tomas-Legazpi
Tabaco National High School
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