Kirstinn Artero
Summary
I am a dependable, responsible, and active individual who always seeks ways to enhance my skills and knowledge. Additionally I look forward to a company that will allow me to grow along with the company and strengthen my capabilities.
Overview
6
6
years of professional experience
Work History
Golf Simulator Supervisor
Bobby Kim
06.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Server Manager
Natasha Fejeran
06.2021 - 07.2023
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Communicated between servers and upper management to address issues and manage challenges.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
GCC/SHS Marketing Student Store Manager
Yvonne Tam
08.2020 - 06.2021
- Collaborated with school administration to develop policies and procedures for the smooth functioning of the student store.
- Generated positive word-of-mouth publicity among students and faculty by consistently offering exceptional customer experiences.
- Developed annual budget projections for the student store operations while ensuring cost control measures were in place for optimal financial performance.
- Streamlined inventory management by conducting regular audits, maintaining accurate records, and ensuring timely restocking of products.
- Cultivated strong relationships with suppliers and vendors, negotiating favorable terms on product pricing and delivery schedules.
GCC/SHS Marketing Student Store Employee
Yvonne Tam
01.2018 - 01.2021
- Provided exceptional customer service, addressing inquiries and resolving issues promptly and professionally.
- Completed special projects assigned by supervisors on time while continuing regular job duties without any lapse in quality or productivity.
- Boosted customer satisfaction by providing friendly, efficient service and maintaining a clean store environment.
- Promoted a positive work environment through effective communication, teamwork, and respectful interactions with colleagues.
Education
Southern High School (SHS)
Agat, Guam05.2021
Skills
- Operate point-of-sale (POS)
- Good command of communication
- Training and mentoring
- Goal-Oriented
- Staff Management
- Expectation setting
- Analytical Thinking
- Complex Problem-Solving
- Software experience
Accomplishments
- Acquired real job experience in the food and beverage industry while attending my senior year of High School
- Promoted from server to manager during my first 6 months of employment at a local restaurant
- Promoted from counter staff to supervisor in the first year of employment at a golf simulator cafe
Languages
Fluent English
Basic understanding Chamorro
References
- Yvonne Tam, GCC Associate Professor, (671)727-1345
- Natasha Fejeran, Restaurant Owner, (671)727-9588
- Bobby Kim, Entrepreneur, (671)688-6863
Timeline
Golf Simulator Supervisor
Bobby Kim
06.2023 - Current
Server Manager
Natasha Fejeran
06.2021 - 07.2023
GCC/SHS Marketing Student Store Manager
Yvonne Tam
08.2020 - 06.2021
GCC/SHS Marketing Student Store Employee
Yvonne Tam
01.2018 - 01.2021
Southern High School (SHS)
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