koami Gbafa-wona
Agana Height
Summary
Maintain technical operational services for the hospital to include installs. Configures troubleshoots provides maintenance and training in response to consumer requirement or inquiry as level 2 customer support, including the monitoring and control of computer and peripheral electronic data processing equipment, supporting business scientific engineering and other data according to hospital operation requirements. But from technical maintenance to ensure network upright correctly with minimal interruption, performs monitoring and verify the integrity.And availability of hardware network and sovereign resources and system provides largest support for audio visual commitments set up for command event as requested.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
Navy
01.2023 - Current
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
Manager on Duty
Newlands Management
08.2019 - 08.2022
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Provided customer service and was involved in training [x] new team members each month
- Maintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a [x]% increase in crew satisfaction
Education
Civil Engineering -
Tidewater Community College
VIRGINIA BEACH, VAInformation Technology
NWIC
Pensacola 04.2023
Skills
- CAD Drafter
- Data Analysis Skills
- Customer service
- Restaurant Management
- Operating System Support
- Network Administration
- Help Desk Support
- Ticketing System Experience
- Mobile Device Management
- Asset Management
- Printer Support
- Active Directory Management
- Incident Management
- System Configuration
- Wireless Networking
- Security Protocols
- Technical Support
- Software Installation
- Technical issues analysis
- Network configuration
- Remote Support
- Desktop support
- Call Center Operations
- System Administration
Certification
- Security +
- CySa+
- CCNA
- Network +
- Autodesk Certified
- Microsoft Office Specialist
- Manager ServSafe Certificate
Languages
English
French
Ewe
Timeline
IT Technical Support Specialist
Navy
01.2023 - Current
Manager on Duty
Newlands Management
08.2019 - 08.2022
Civil Engineering -
Tidewater Community College
Information Technology
NWIC
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