Kristelle Joyce Umipig
Mangilao
Overview
8
8
years of professional experience
Work History
Loan Support Associate II
Bank of Guam
Agana, Guam
11.2022 - Current
- Answer the telephone
- Update Auto Polices
- Opening and closing
- Maintaining loan files
- Scanning loan applications and other forms
- Provide customer loan balances
- Provide payoff amount
- Prepares daily pay off close loan report
- Responds to email
- Ensuring the scan queue is clear
- Provides customer bank verification forms
- File and organize loan documents/folder.
Cashier
Nissan Motor Corporation
Upper Tumon, Guam
06.2020 - 11.2022
- Computes Customer service billing
- Handling cash, credit or debit transactions
- Checks and credit card payments from customers
- Records the amount received
- Makes change and issues receipt for customers
- Provides refunds and invoices
- Scanning invoices
- Opening and closing duties
- Operates a POS system and Cash register.
Front Desk
Fiesta Resort Guam
Tumon, Guam
07.2019 - 03.2020
- Answered caller or visitor inquiries on a huge variety of topics
- Dealt with unhappy or belligerent customers with a calm voice and manner
- Ensured incoming and outgoing mail reached the appropriate destinations
- Juggled multiple tasks at the same time and completed them quickly
- Procured taxis or medical transport vehicles for customers who needed them
- Used complicated, multi-line phone system daily, often juggling multiple calls
- Worked with POS systems for customer transactions as needed.
Floor Staff
Tango Theater Inc.
Dededo, Guam
02.2017 - 03.2020
- Micronesia mall/Agana Shop Center
- Greet customer
- Assists guests with purchasing their tickets
- Providing information about movies and snacks
- Experiencing opening and closing shifts
- Cleaning auditoriums
- Work as a cashier
- Replenish and restock amenities and necessities
- Tearing tickets and directed them to the correct auditorium
- Prepared the snack bar for opening shift
- Clean the office and break room.
Education
Mariana High School
06.2015
Skills
- Excellent organizational skills
- Attentive
- Detail Oriented
- Great Communication skills
- Great Customer service Skills
- Excellent teamwork skills
Timeline
Loan Support Associate II
Bank of Guam
11.2022 - Current
Cashier
Nissan Motor Corporation
06.2020 - 11.2022
Front Desk
Fiesta Resort Guam
07.2019 - 03.2020
Floor Staff
Tango Theater Inc.
02.2017 - 03.2020
Mariana High School