Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen G. Vandenberg Mohr

Learning Experience Design
Guatemala

Summary

Dynamic Learning Experience Designer with a proven track record at TELUS International, enhancing team performance and retention through innovative e-learning modules and immersive technologies. Expert in video editing and fostering teamwork, I've driven the adoption of VR/AR, significantly improving learning outcomes. My collaborative approach and leadership in instructional design have elevated professional development and learner engagement.

Overview

4
4
years of professional experience

Work History

Learning Experience Designer

TELUS International
01.2022 - 06.2024
  • Established a culture of collaboration between cross-functional teams, leading to more efficient project execution and higher-quality learning experiences for endusers.
  • Supported the professional development of instructional design colleagues by sharing knowledge and expertise in cutting-edge methodologies and tools.
  • Implemented comprehensive evaluation frameworks that captured both quantitative and qualitative metrics informing future enhancements to course offerings.
  • Drove adoption of virtual and augmented reality technologies to create immersive learning environments, fostering deeper understanding through hands-on experiences.
  • Created interactive and engaging e-learning modules incorporating multimedia tools such as videos, quizzes, and simulations
  • Collaborated with subject-matter experts to assess training needs and develop customized learning solutions for diverse audiences
  • Utilized instructional design principles to design and implement effective training programs that enhanced team member performance and retention rates
  • Conducted comprehensive evaluations of learning initiatives, collected feedback, and analyzed data to drive continuous improvement
  • Managed stakeholder relationships and oversaw learning management system administration
  • Generated reports on active and non-active courses, revamped outdated training materials
  • Evaluated program effectiveness and made necessary adjustments, scheduled classes, and handled administrative tasks for seamless operations.

Customer Service Representative

Telus International
01.2020 - 01.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Respond to incoming calls from users seeking assistance with the weight loss app, providing prompt and accurate information.
  • Guide users through the app's features, including setting up accounts, tracking progress, and accessing resources.
  • Resolve technical issues and troubleshoot problems related to account access, app functionality, and data synchronization.
  • Provide empathetic and supportive customer service, addressing user concerns and motivating them to stay on track with their weight loss goals.
  • Document and escalate complex issues to the appropriate team for further resolution, ensuring timely follow-up and communication with users.

Education

No Degree - Graphic Design

Rafael Landivar University
Guatemala
05.2001 -

Skills

Video Editing

Timeline

Learning Experience Designer

TELUS International
01.2022 - 06.2024

Customer Service Representative

Telus International
01.2020 - 01.2022

No Degree - Graphic Design

Rafael Landivar University
05.2001 -

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Kristen G. Vandenberg MohrLearning Experience Design