Larissa Lynn Atoigue
Dededo,Guam
Summary
Accomplished Security Officer with a proven track record at Protection Concepts Unlimited LLC., specializing in conflict de-escalation and emergency response. Excelled in building customer relationships, enhancing store safety, and mentoring staff, contributing to a significant improvement in customer loyalty. Skilled in security equipment operation and verbal communication, ensuring a secure and efficient environment.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Officer
Protection Concepts Unlimited LLC.
02.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Stocked, tagged and displayed merchandise as required.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Cashier
Perez Acres Mobil
08.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Stocked, tagged and displayed merchandise as required.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
George Washington High School
Mangilao, Guam06.2023
Skills
- Report writing
- Incident reporting
- General security
- Detail-oriented
- Emergency response
- Relationship building and management
- Conflict de-escalation
- Security equipment operation
- Weapons training
- Active shooter training
- Bomb threat procedures
- Fire safety training
- Alarm monitoring
- First aid and CPR certified
Certification
- Transportation Worker Identification Credential (TWIC) - Transportation Security Administration.
- CPR/AED Certification
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
- FEMA Incident Command System Courses Certificates, ICS-100 through ICS-400 levels– Federal Emergency Management Agency.
- Baton Permit - Various State Police or Bureau of Security and Investigative Services.
- Pepper Spray Certification - Various State Departments of Justice or Private Providers.
Timeline
Security Officer
Protection Concepts Unlimited LLC.
02.2024 - Current
Cashier
Perez Acres Mobil
08.2023 - 01.2024
- Transportation Worker Identification Credential (TWIC) - Transportation Security Administration.
- CPR/AED Certification
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
- FEMA Incident Command System Courses Certificates, ICS-100 through ICS-400 levels– Federal Emergency Management Agency.
- Baton Permit - Various State Police or Bureau of Security and Investigative Services.
- Pepper Spray Certification - Various State Departments of Justice or Private Providers.
High School Diploma -
George Washington High School
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