Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauren Villagomez Sablan Cruz

Hagatna ,Guam

Summary

Compassionate Certified Nursing Assistant in Training performs basic restorative and nursing services directed at patient safety, comfort and personal hygiene within authorized scope of practice. Delivers direct care to patients as directed by RN in charge. Maintains patient comfort and safety by following departmental policies and procedures and safety, environmental and infection control standards. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Service Representative

American Medical Center
Mangilao , Guam
01.2021 - Current
  • Inputted patient demographic data into electronic health record system.
  • Provided customer service by answering patient questions and addressing concerns.
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Answered incoming calls in a professional manner.
  • Maintained a clean and organized reception area.
  • Maintained accurate records of services provided during each visit or procedure.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Responded promptly to emails from patients regarding appointment changes or cancellations.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Reviewed patient accounts for accuracy on a regular basis.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Answered patient questions and fielded complaints to resolve issues.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
  • Utilized technology and specialized software to maximize productivity.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Obtained proper authorization and identification to release confidential medical records.

Certified Nursing Assistant In Training

University of Guam
Mangilao, Guam
04.2024 - 06.2024
  • Supported nurses in providing direct patient care during shift assignments as needed.
  • Provided assistance with ambulation using appropriate safety techniques.
  • Helped create a safe environment for patients by following infection control practices.
  • Performed basic nursing procedures such as changing wound dressings and catheter care.
  • Monitored patient conditions on a regular basis and reported any changes to the supervising nurse.
  • Assisted patients with activities of daily living such as bathing, dressing, grooming and transferring.
  • Recorded vital signs, including temperature, pulse, respiration rate and blood pressure.
  • Provided emotional support to patients during difficult times.
  • Maintained accurate documentation of patient care services provided in accordance with hospital policies and procedures.
  • Delivered nursing-related services under supervision of Registered Nurse.
  • Measured and recorded food and liquid intake and output and reported changes to nursing staff.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.

Hostess

Chili's Resturant
Tumon , Guam
11.2018 - 07.2019
  • Monitored dining room activity to ensure compliance with health regulations.
  • Verified reservations and wait times with customers.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Assisted servers in bussing tables when needed during busy periods.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Accurately recorded customer information into reservation system.
  • Provided excellent customer service by addressing customer needs promptly.
  • Communicated clearly with kitchen staff regarding customer orders.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Greeted guests upon arrival and escorted them to their tables.

Physical Therapy Intern

NewGen Physical Therapy
Tamuning , Guam
03.2018 - 04.2018
  • Educated patients on proper body mechanics during activities of daily living.
  • Assisted physical therapists in providing treatments to patients with a variety of diagnoses including orthopedic and neurological conditions.
  • Demonstrated proper use of adaptive equipment such as wheelchairs or walkers for transfers and mobility purposes.
  • Cleaned and organized work area and disinfected equipment after treatment to maintain cleanliness and presentation of establishment.

Education

High School Diploma -

Harvest Christian Academy
Barrigada, Guam
05-2017

Skills

  • ADL support
  • Patient Transport
  • Vital Sign Monitoring
  • Safety standards
  • Basic Life Support
  • Supply Replenishment
  • Maintaining confidentiality
  • Environmental control
  • Patient Advocacy
  • HIPAA Compliance
  • Patient Care
  • Feeding Assistance
  • Data Entry
  • Patient Charting
  • Range of motion exercises
  • Toileting assistance

Certification

  • COVID 19 Contact Tracer. Certification received online through John's Hopkins University in 2020.

Timeline

Certified Nursing Assistant In Training

University of Guam
04.2024 - 06.2024

Patient Service Representative

American Medical Center
01.2021 - Current

Hostess

Chili's Resturant
11.2018 - 07.2019

Physical Therapy Intern

NewGen Physical Therapy
03.2018 - 04.2018

High School Diploma -

Harvest Christian Academy

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Lauren Villagomez Sablan Cruz