Lea Ann Bermudes
Dededo,GU
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Renowned for reliability and adept at policy enforcement, consistently delivering results beyond expectations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Guam Waterworks Authority
11.2016 - Current
- Oversee the collection, validation and maintenance of asset information in the JDE1 Computerized Asset Management System (CAM).
- Regularly analyzes the data within the CAM to identify trends, predict maintenance needs and improve asset reliability.
- Implements improvements to enhance the functionality and effectiveness fo the asset management system.
- Monitors and ensures compliance with ISO 55001 standards within all aspects of asset management.
- Prepares for and coordinates audits, addressing any findings to prepare for ISO certification.
- Develops key performance indicators for asset management and generates reports using advanced data tools.
- Provides senior management with regular updates and recommendations based on analytical insights.
- Conducts risk analysis related to asset management activities.
- Ensures that risk management practices are integrated into the asset management system.
- Analyzes financial data related to assets, including cost-benefit analyses and budget forecasts.
- Utilizes advances Excel functions and Oracle databases to support financial decision-making.
- Leads training initiatives on the use of JDE Computerized Asset Management and data analysis tools.
- Mentors team members i best practices for data analysis and asset management.
- Supports strategic planning with data-driven insights and projections, influencing ling-term asset management strategies.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
Computer Operator I
Guam Department Of Education
03.2014 - 11.2016
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Processed requests for service from internal and external customers.
- Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
- Reacted calmly during times of highly stressed or emergency situations.
- Ensured smooth workflow through effective coordination with other IT professionals on projects and tasks.
- Achieved high levels of data accuracy by performing diligent data entry and verification tasks.
- Elevated team knowledge and skills by providing colleagues with hands-on training on new software and systems.
- Provided basic end-user troubleshooting and desktop support.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Resolved student registration issues to reduce acceptance and enrolment delays.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Monitored the organization''s compliance with federal, state, and local laws regarding equal employment opportunities.
- Counseled employees on their rights under equal employment opportunity legislation, fostering a sense of empowerment among the workforce.
- Served as a liaison between employees and management regarding equal opportunity concerns, fostering open communication channels within the organization.
- Took notes on interviews and other workplace investigations, compiled records and organized documentation for cases.
Human Resources Manager
JJ Global Services
12.2011 - 05.2013
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Organized and led staff orientation programs and training to promote collaboration.
- Processed employee claims involving performance issues and harassment.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Ensured timely delivery of proposals by effectively managing deadlines and prioritizing tasks.
- Assisted in the negotiation process with clients, contributing to successful contract awards.
- Collaborated with cross-functional teams to gather pertinent information for proposal submissions, resulting in higher quality bids.
- Developed winning strategies for bids by analyzing competitors and identifying unique differentiators for our company''s offerings.
- Organized and maintained an up-to-date database of client contacts, ensuring efficient communication throughout the proposal process.
Administrative Assistant
Guam Museum Foundation, Inc.
08.2008 - 12.2011
- Developed strong relationships with clients, understanding their needs and preferences to deliver tailored event experiences.
- Managed event logistics, ensuring smooth operations and a positive experience for guests.
- Coordinated large-scale events from concept to completion, including venue selection, design, promotion, and on-site management.
- Implemented comprehensive risk management strategies to minimize potential issues before, during, and after an event''s duration.
- Greeted event participants and provided engaging experience.
- Optimized event layouts and floor plans to maximize space usage and promote efficient traffic flow for guests.
- Maintained detailed financial records of all event expenditures, ensuring transparency and accountability in budget management.
- Organized profitable fundraising events by securing donations from local businesses and community partners as well as soliciting individual contributions from supporters.
- Tracked key metrics and developed spreadsheets and data models.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted with grant and contract proposal planning and preparation.
Education
Associate of Arts - Early Childhood Education
Guam Community College
Mangilao 12.2000
High School Diploma -
George Washington High School
Mangilao, Guam05.1993
Skills
- Data Entry
- Computer Skills
- Documentation Drafting
- Report Generation
- Project Planning
- Microsoft Office
- Job Training
- Research & Analysis
- Event Coordination
- Policy Enforcement
Association/Organization Membership
- American Water Works Association 2024 Individual Member
- Asset Management Council 2024 Individual Member
Certification
- Certified Associate in Asset Management, Asset Management Council July 2024
Professional Training History
- Customer Service Training (1994-1996, 2001-2003, 2012 and 2014)
- OSHA Safety Training (2001 & 2012)
- Department of Labor: Wage and Labor/EEOC (1195, 2000 & 2012)
- EEO Training & Certification (2012 & 2018)
Timeline
Administrative Assistant
Guam Waterworks Authority
11.2016 - Current
Computer Operator I
Guam Department Of Education
03.2014 - 11.2016
Human Resources Manager
JJ Global Services
12.2011 - 05.2013
Administrative Assistant
Guam Museum Foundation, Inc.
08.2008 - 12.2011
- Certified Associate in Asset Management, Asset Management Council July 2024
Associate of Arts - Early Childhood Education
Guam Community College
High School Diploma -
George Washington High School
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