LeeAnn Cruz
Barrigada Village
Summary
Ive gained new knowledge in customer service working in Aviation Service Alliance. I excelled in resolving high-pressure issues with a calm, organized approach, significantly enhancing passenger satisfaction. Was taught to have effective communication skills and to always be professional,
Overview
12
12
years of professional experience
Work History
Passenger Service Agent
Aviation Service Alliance, LLC
07.2023 - Current
- Maintained up-to-date knowledge of airline policies and to provide top-quality service.
- Resolved passenger issues with communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with boarding processes, enforcing compliance with the service provided.
Merchandise Specialist
Macy's
02.2013 - 06.2021
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Assisted in the development of sales strategies to drive growth in key categories and target markets.
- Processed shipments and maintained organized stock shelves.
Education
High School Diploma -
Simon Sanchez High School
331 N. Marine Corps Drive Yigo, GU 9692906-2007
Skills
- Passenger Assistance
- Customer Service
- Baggage handling
- Wheelchair Assistance
- Strong Organization
Timeline
Passenger Service Agent
Aviation Service Alliance, LLC
07.2023 - Current
Merchandise Specialist
Macy's
02.2013 - 06.2021
High School Diploma -
Simon Sanchez High School
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