Lenshy Gaag
Tamuning
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at BankPacific. Proven ability to enhance customer engagement and resolve issues effectively. Adept at training teams and promoting a positive work environment, while maintaining high standards of quality and efficiency. Goal-oriented with excellent time management abilities.
Overview
5
5
years of professional experience
Work History
Teller
BankPacific
03.2023 - 11.2025
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Balanced cash drawer at the end of each shift, ensuring accuracy in reporting.
- Assisted customers with account inquiries and opening new accounts effectively.
- Promoted bank products and services to enhance customer engagement
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Shift Manager
TacoBell
06.2022 - 10.2023
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored new team members on operational procedures and customer service protocols.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
Barista
The HUB
08.2020 - 05.2022
- Prepared high-quality espresso beverages and specialty drinks according to standardized recipes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
Education
High School Diploma -
Southern High School
Guam 06.2020
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Goal-oriented focus
- Listening and comprehension
Timeline
Teller
BankPacific
03.2023 - 11.2025
Shift Manager
TacoBell
06.2022 - 10.2023
Barista
The HUB
08.2020 - 05.2022
High School Diploma -
Southern High School