Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
BusinessAnalyst
Leonardo Marroquín

Leonardo Marroquín

Guatemala City

Summary

Multi-tasking Manager and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Demonstrated Project management and Sales Pipeline expertise, including workflow set up and process optimization . To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience
12
12
years of post-secondary education
2
2
Languages

Work History

Customer Success Manager

Telus International
Guatemala City
09.2021 - Current
  • Monitored metrics and developed actionable insights to improve efficiency and performance of 100+ clients´ SaaS accounts.
  • Led process improvement and problem-solving efforts to create optimal Project Management workflows and CRM Sales Pipelines.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
  • Generated reports and communicated results to stakeholders to provide insights of workflows.

Production Planning Engineer

Envases & Sellos S.A.
Guatemala City
06.2021 - 09.2021
  • Worked with engineering, production and testing departments to implement corrective actions for missed milestones.
  • Developed production schedules according to deadlines for existing orders and sales forecasting, increasing productivity by 30%.
  • Employed accurate forecasting to increase efficiency and reduce waste.
  • FIFO production planning and detailed scheduling tools to support factory production initiatives.
  • Analyzed data to identify trends in production and maintenance costs and developed strategies to reduce expenses.

Sales Agent

AT&T
Guatemala City
01.2021 - 06.2021
  • Assisted call-in customers with questions and orders.
  • Offered each customer top-notch, personal service to boost sales and achieving 100% Customer Satisfaction.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Utilized CRM software to manage customer accounts and track performance metrics.

Education

Python Programming Certification - Computer Programming, Specific Applications

Udemy
Online Course
07.2023 - 10.2023

Bachelor of Science - Chemical Engineering

Universidad De San Carlos De Guatemala
Guatemala
01.2014 - Current

High School Diploma -

Colegio Guatemala De La Asunción
Guatemala City
01.2012 - 10.2013

Skills

    Team Building

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Software

Python

Interests

General Culture

Digital Animation

Music and Mixing

Personal Growth and Self-Improvement

Timeline

Python Programming Certification - Computer Programming, Specific Applications

Udemy
07.2023 - 10.2023

Customer Success Manager

Telus International
09.2021 - Current

Production Planning Engineer

Envases & Sellos S.A.
06.2021 - 09.2021

Sales Agent

AT&T
01.2021 - 06.2021

Bachelor of Science - Chemical Engineering

Universidad De San Carlos De Guatemala
01.2014 - Current

High School Diploma -

Colegio Guatemala De La Asunción
01.2012 - 10.2013
Leonardo Marroquín