Overview
Work History
Education
Skills
Timeline
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Leslie Estrada

Businesswoman
Guatemala City

Overview

19
19
years of professional experience

Work History

Owner

Calzado Herrera
01.2012 - Current
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Managed day-to-day business operations.

Temporary Data Entry Agent

Flacso Guatemala
06.2019 - 12.2019
  • Developed proficiency in using various software programs for efficient data entry operations.
  • Utilized techniques for increasing data entry speed.
  • Compared transcribed data with source document to detect and correct errors.
  • Enhanced data accuracy by meticulously entering and verifying information.
  • Convert audios to texts.
  • Completed data entry tasks with accuracy and efficiency.

Analyst

Capgemini
05.2009 - 12.2011
  • Monitored compliance and filing requirements in conjunction with staff and management.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.
  • Negotiated repayment plans.
  • Managed collections of selected clients.
  • Handled customer´s questions or complaints.
  • Write-off accounts.

Customer Service Representative

Transactel
01.2007 - 12.2008
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded proactively and positively to rapid change.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

PBX Operator and Hotel Reservations

Hotel Viva Clarion Suites
09.2005 - 11.2006
  • Answered calls and engaged customers with friendly, professional demeanor.
  • Reduced caller wait times, ensuring swift and accurate call transfers to the correct extensions.
  • Improved customer satisfaction by efficiently handling and routing incoming calls to appropriate departments.
  • Maintained accurate records of calls placed and received.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Maintained an up-to-date knowledge of industry trends and advancements in PBX technology, ensuring optimal performance.
  • Followed up on customer inquiries to confirm issues were adequately addressed.
  • Wake-up calls to guests.
  • Manage hotel reservations via phone.
  • Radio communication management

Education

8th Semester - Psychology

San Carlos De Guatemala University
Guatemala City, Guatemala
05.2001 -

Pensum Closed - Especial Education Professorship

San Carlos De Guatemala University
Guatemala City, Guatemala
05.2001 -

Bilingual Secretary -

Integral Femenino College
Guatemala City, Guatemala
05.2001 -

Skills

English language fluent
French language medium
Excel, Word, Power Point, office

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Timeline

Temporary Data Entry Agent

Flacso Guatemala
06.2019 - 12.2019

Owner

Calzado Herrera
01.2012 - Current

Analyst

Capgemini
05.2009 - 12.2011

Customer Service Representative

Transactel
01.2007 - 12.2008

PBX Operator and Hotel Reservations

Hotel Viva Clarion Suites
09.2005 - 11.2006

8th Semester - Psychology

San Carlos De Guatemala University
05.2001 -

Pensum Closed - Especial Education Professorship

San Carlos De Guatemala University
05.2001 -

Bilingual Secretary -

Integral Femenino College
05.2001 -

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Leslie EstradaBusinesswoman