Liakeya Borja

Restaurant Hostess

Ban Thai Restaurant

Tumon, Guam

04.2021 - 01.2024

Greeted customers and escorted them to their tables.
Assigned seating arrangements based on customer preferences and restaurant policies.
Provided menus and answered questions about menu items and specials.
Managed reservations, waitlists, and special requests for large parties.
Monitored dining room activity to ensure all guests were receiving optimal service.
Informed kitchen staff of any special orders or dietary restrictions.
Maintained cleanliness standards in the dining area including wiping down tables and sweeping the floor.
Ensured that food was served promptly after being prepared by the kitchen staff.
Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
Communicated with kitchen staff regarding customer feedback or complaints.
Checked identification of patrons ordering alcoholic beverages when necessary.
Balanced cash register at end of shift according to established procedures.
Performed opening and closing duties such as restocking supplies and cleaning work areas.
Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Adhered to all safety regulations set forth by the restaurant management team.
Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
Verified accuracy of orders before delivering them to customers' tables.
Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Answered telephone to provide dining information and take reservations.
Stayed attentive to server availability and table turnover to quickly seat guests.
Accommodated guests with children and special needs to promote comfortable dining experience.
Communicated with servers about new tables, changes in food availability and customer comments.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Completed closing duties by emptying trash and polishing silverware.
Greeted guests and gathered information to seat groups or place on waitlist.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Answered phones promptly to record and confirm reservations.
Performed regular restroom checks to restock supplies and handle minor cleaning.
Took beverage orders and served drinks during peak meal times.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
Assisted staff by serving food and beverages or bussing tables.
Helped service staff handle demand by distributing food and beverages.
Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Operated cash registers to accept payments for food and beverages.
Accepted payments from guests for dine-in and take-out foods.
Checked restrooms to refill products and perform light cleaning duties, emptying trash and restocking paper products.
Distributed menus to guests, led to tables and gave initial information about service staff or specials.

Summary

Overview

Work History

Restaurant Hostess

Education

High School Diploma -

Skills

Timeline

Restaurant Hostess

High School Diploma -

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