Summary
Overview
Work History
Education
Skills
Timeline
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Lilibeth Sacnite Mejía Cobarrubia

Guatemala City

Summary

To obtain a position where I can contribute my practical experience and skills to achieving the organization’s overall goals, while continuing to grow and develop professionally.

Overview

6
6
years of professional experience

Work History

Natera Customer Care (Back Office / Calls)

Pan American Communication Services
09.2022 - 07.2025
  • Provided back-office support and inbound/outbound assistance for healthcare-related inquiries.
  • Managed patient information with accuracy and confidentiality.
  • Resolved customer concerns efficiently, ensuring compliance with company policies.
  • Developed strong communication and multitasking skills in a fast-paced environment.

Vistra Retention: Ohio Gas & Electric / TravelPass Group

Allied Global
01.2022 - 06.2022
  • Handled customer retention for utility and travel-related accounts.
  • Assisted clients with billing, account updates, and retention offers.
  • Delivered clear explanations of services, improving customer satisfaction.

Quicken Premium Tech Support (Mac and Windows)

World Connection
02.2021 - 07.2021
  • Provided premium technical support for Quicken software on Mac and Windows platforms.
  • Assisted customers with troubleshooting, installation, and software optimization.
  • Documented cases and escalated complex issues when necessary.

Customer Service Representative

VXI Global Solutions, S.A.
09.2020 - 11.2020
  • Assisted customers with account management and service-related inquiries.
  • Supported clients with product knowledge and step-by-step guidance.

Square

Innovative Contact Solutions
01.2020 - 08.2020
  • Supported small business clients with Square payment processing solutions.
  • Handled technical and account-related inquiries via phone and email.
  • Improved client experience by ensuring smooth resolution of issues.

Enterprise Car Rental

Conduent
01.2019 - 11.2019
  • Assisted customers with car rental reservations, billing, and account issues.
  • Provided support for booking modifications and contract explanations.
  • Strengthened skills in customer service and conflict resolution.

Education

Bachelor’s - International Relations

Universidad De San Carlos De Guatemala – School of Political Science (ECP)
Guatemala City, GU

High School Diploma - Science and Humanities

Colegio Valparaíso De Jesús
Melchor De Mencos, PE
01.2018

Colegio María Montessori
Cuilapa, SR
01.2017

Mount Carmel Primary School
Benque Viejo Del Carmen
01.2014

Skills

  • Microsoft Office Suite: Basic user level
  • Photoshop: Basic level
  • Operating Systems: Windows and Mac
  • Problem-solving
  • Multitasking
  • Critical thinking
  • Calm under pressure

Timeline

Natera Customer Care (Back Office / Calls)

Pan American Communication Services
09.2022 - 07.2025

Vistra Retention: Ohio Gas & Electric / TravelPass Group

Allied Global
01.2022 - 06.2022

Quicken Premium Tech Support (Mac and Windows)

World Connection
02.2021 - 07.2021

Customer Service Representative

VXI Global Solutions, S.A.
09.2020 - 11.2020

Square

Innovative Contact Solutions
01.2020 - 08.2020

Enterprise Car Rental

Conduent
01.2019 - 11.2019

Bachelor’s - International Relations

Universidad De San Carlos De Guatemala – School of Political Science (ECP)

High School Diploma - Science and Humanities

Colegio Valparaíso De Jesús

Colegio María Montessori

Mount Carmel Primary School

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Lilibeth Sacnite Mejía Cobarrubia