Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lindsey Gatus

Tamuning,GU

Summary

Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Retail Store Manager

GTA
Tamuning, GU
07.2023 - Current
  • Ensured that all staff members followed company policies and procedures consistently.
  • Conducted regular inventory audits to ensure compliance with company policies and procedures.
  • Monitored staff productivity and efficiency, developing strategies to improve performance where necessary.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Customer Solutions Specialist

GTA
Tamuning, Guam
04.2021 - 07.2023
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Assisted customers with product selection, purchase decisions and inquiries regarding products or services.

Server

Holland America
Denali, Alaska
05.2018 - 09.2018
  • Up sell items to increase restaurant sells
  • Accurately record orders and key into computer system
  • Answer questions about menu items and make recommendations when requested

Norwegian Cruise Line
06.2016 - 03.2018
  • Address guests’ needs
  • Work with individual servers to improve performance
  • Replenish buffet line

Cashier

Newk’s Eatery
Hattiesburg, MS
09.2014 - 12.2015
  • Project a positive attitude while greeting and serving customers
  • Maintained a flexible schedule including nights, weekends, and holidays with dependability
  • Clean the restaurant during and ending of every shift

Education

Customer Service Certification -

The Travel Academy
03.2016

MS — Associates -

Pearl River Community College
12.2015

Skills

  • Understanding Customer Needs
  • Creative Problem Solving
  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • Adaptability
  • Time management abilities

Certification

  • LinkedIn Learning, GTA - 2021-current
  • Sexual Harassment Certification, GTA - 2024

Timeline

Assistant Retail Store Manager

GTA
07.2023 - Current

Customer Solutions Specialist

GTA
04.2021 - 07.2023

Server

Holland America
05.2018 - 09.2018

Norwegian Cruise Line
06.2016 - 03.2018

Cashier

Newk’s Eatery
09.2014 - 12.2015

Customer Service Certification -

The Travel Academy

MS — Associates -

Pearl River Community College
  • LinkedIn Learning, GTA - 2021-current
  • Sexual Harassment Certification, GTA - 2024
Lindsey Gatus