LINZA MARIE CRUZ
TAMUNING
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Admin Assistant/Document Controller
Fichtner GmbH & Co. KG
06.2022 - Current
- Administrative duties such as filing, typing, copying, binding, scanning, etc
- Organize and schedule appointments and meetings
- Document control of site documentation
- Maintain/generate contact list
- Produce and distribute correspondence memos, letters, faxes, and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Maintain computer and manual filing system
- Taking accurate minutes of meetings
- Coordinate office procedures where needed
- Reply to email, telephone, or face-to-face inquiries
- Develop and update administrative systems to make them more efficient
- Resolve administrative problems where needed.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Maintained accurate records of all project-related documents, facilitating quick retrieval when needed.
- Provided support for document controls and worked with contract documents.
- Coordinated document exchange between departments, contractors, suppliers, and customers.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Ensured timely submission of project documents by closely monitoring deadlines and prioritizing tasks accordingly.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Streamlined the document review process by establishing clear communication channels with relevant team members.
- Supported quality assurance efforts by conducting thorough audits of existing documentation and making necessary revisions as needed.
- Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
- Established and managed document distribution matrix and document control register.
- Reduced errors in documentation by maintaining consistent formatting and proofreading for accuracy.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Collaborated closely with project managers to create and maintain accurate document distribution matrices, ensuring the right information reached relevant personnel in a timely manner.
- Optimized workflow efficiency by proactively identifying bottlenecks in the document management process and proposing solutions for improvement.
- Maintained strict compliance with industry regulations governing document retention periods, archiving obsolete materials promptly and securely when required.
- Contributed to ongoing process improvements by participating in regular meetings with key stakeholders to discuss challenges, successes, and opportunities related to document control practices.
- Enhanced document organization by implementing efficient categorization and filing systems.
- Coordinated with external vendors and partners in acquiring essential project documents, ensuring seamless integration into internal systems and databases upon receipt.
- Liaised with project teams, vendors and third parties on documentation flow, handover, and project close-out.
- Managed technical documentation flow of engineering, project management, and construction activities.
- Developed user-friendly templates for frequent use, standardizing documentation across departments and projects.
- Transmitted documents, organized revisions and tracked changes.
- Prepared documents for projects in accordance with project manager, team, or client specifications.
- Managed file archival and information retrievals.
- Worked with internal staff to process documents and sent for closing.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Converted documents from one application to another.
Credits Collections & Activations
IT&E Guam
02.2021 - 06.2022
- Analyzing and assessing the creditworthiness of account/client using external credit risk management tools/reports
- Supporting the collection efforts/calls for accounts receivable portfolio
- Documenting daily collection activity
- Researching account disputes and billing discrepancies
- Performing account/payment reconciliations
- Responding to credit inquiries from external and internal clients
- Identifying delinquent accounts requiring external collection efforts
- Process disconnections and reconnections
- Handling invoice submissions for military accounts
- Answer questions and handle complaints from customers regarding charges
- Send reminders for payments and contact customers when assigned
- Update accounting records with new payments, balances, customer information, etc
- Creating and maintaining credit history files.
- Negotiated settlements with delinquent account holders, securing favorable outcomes for both parties and reducing overall writeoffs.
- Trained junior collections staff in industry best practices, fostering a culture of continuous improvement within the department.
- Conducted thorough credit evaluations for potential clients, minimizing bad debt exposure and protecting company assets.
- Collaborated closely with other departments to resolve billing discrepancies or disputes that could lead to late payments or non-payment situations.
- Supported accounts receivable department in reconciling customer accounts, ensuring accurate payment application and prompt resolution of discrepancies.
- Collaborated with sales team to address credit risks, establishing credit limits and payment terms for new customers.
- Developed customized payment plans for financially distressed clients, assisting them in meeting their obligations while preserving business relationships.
- Maximized recovery of outstanding debts by utilizing persuasive negotiation techniques and maintaining a professional demeanor in all interactions.
- Maintained accurate records of all collection activities, providing regular updates to management on the status of outstanding accounts.
- Implemented early warning systems to identify potential problem accounts before they became delinquent, enabling proactive intervention and resolution efforts.
- Maintained strong knowledge of industry trends and best practices in collections, staying current with changes to legislation or regulatory requirements affecting the field.
- Participated in regular credit review meetings, providing insights and recommendations on client risk profiles and account management strategies.
- Enhanced customer relationships through professional communication and negotiation skills, resolving disputes and ensuring timely payments.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Researched accounts and completed due diligence to resolve collection problems.
- Trained new team members on scripts, company services, and collection strategies.
- Counseled debtors on payment options and arranged installment agreements.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Quantified debtor balances to avoid late payments and bad credit.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Revenue Recognition Associate
iConnect Guam
06.2017 - 02.2021
- Data Entry
- Collect and calculate accounts’ information before security deposits
- Transferring Sideline numbers in/out of Sideline to another service carrier
- Process disconnections and reconnections
- Other administrative duties as required (i.e
- Answer phones, sort/deliver files)
- Responsible for analyzing data on outstanding accounts and initiating the process for obtaining payment from delinquent customers or accounts
- Collect all information needed to calculate bills receivable (order amounts, discount rates, etc.)
- Issue invoices and bills, and send them to customers through various channels (mail, e-mail, etc.)
- Issue customer account statements periodically or whenever necessary
- Receive payments through various methods (cash, online payments, etc.) and check for credibility
- Send reminders for payments and contact customers when assigned
- Update accounting records with new payments, balances, customer information, etc
- Answer questions and handle complaints from customers regarding bills
- Report on activity to upper management.
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Successfully negotiated contracts with vendors, securing favorable terms for the organization.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
Salesclerk/Cashier
Winchell's (Mangilao)
04.2012 - 05.2015
- Maintained cordial and professional relationships with coworkers, managers, and customers
- Maintained and updated product inventory lists regularly
- Answer calls and customers' inquiries
- Weekly Inventory/Data Entry
- Prepared coffee, sandwiches, soup, and other drinks with inconsistent adherence to company recipes
- Informed customers about specialty drinks and food ingredients as required
- Operated cash register and credit card machine accurately and efficiently in processing customer payments
- Upheld company customer service standards at all times
- Assisted the Baker
- Maintain cleanliness in and around the restaurant.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Boosted sales by effectively promoting products and engaging with customers.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Opened and closed store by balancing cash registers and receipts.
- Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
- Managed inventory to ensure optimal product availability for meeting customer needs.
- Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Adapted quickly to new products or promotions, incorporating them into sales presentations seamlessly for greater impact on revenue generation.
- Participated in regular training sessions, staying current on product knowledge and best practices for effective sales techniques.
- Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
- Increased upselling success by identifying customer needs and suggesting appropriate additional products or services.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Assisted management team in preparing weekly schedules that maximized employee coverage during peak hours.
- Contributed to store profitability through diligent cost control measures and loss prevention strategies.
- Presented, rotated and date-checked products to maintain company freshness standards.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Trained and mentored new sales representatives.
- Negotiated contracts with clients and developed relationships with key personnel.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Performed cash, card and check transactions to complete customer purchases.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cargo Screener/Inspector
Unlimited Services Group
02.2007 - 08.2010
- Match Airway Bills from Master Airway Bills before choosing certain method of inspection
- Screening/Inspecting all exported goods from individuals to commercial customers
- Operating Explosive Track Device to ensure the safety of each exported goods
- Provide helpfully and understanding information to customers’ items being searched
- Ensure all items are thoroughly inspected before being loaded onto an aircraft.
- Developed training materials for new screeners on best practices, improving overall team efficiency and consistency in evaluation methods.
- Complied with all federal, state, and local regulations as well as company rules.
- Protected confidentiality of data by using security techniques.
- Stayed up-to-date with industry trends and best practices regarding talent acquisition strategies, continuously refining screening approaches.
- Monitored security checkpoints for compliance with applicable security protocols.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Conducted regular patrols of key areas to spot and control security concerns.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Performed pat-downs to look for unauthorized materials and weapons.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Enhanced company safety standards by conducting thorough inspections of equipment and facilities.
- Started and observed equipment operations to automatically sort and inspect materials and products.
- Followed safety protocols while handling hazardous materials.
Aircraft Security Guard
Unlimited Services Group
06.2006 - 08.2010
- Guard assigned aircraft at either its entrance or exterior’s belly area
- Match the photo ID and face of every individual entering a perimeter
- Writing reports on every event after each guarded aircraft.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Interacted assertively but non-confrontationally with personnel and general public.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Examined doors, windows and gates to verify security.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Cabin Cleaner/QC Inspector
Unlimited Services Group
03.2006 - 08.2010
- Ensure cleanliness of aircraft’s interior from lavatories to galleys to every row of seats
- Make sure every seal including on every seat hasn’t been tampered with or if the seal is broken, it must be reported before sealing
- Replace lacking or little supplies.
- Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
- Promoted a positive image of the airline by maintaining pristine cabin conditions and addressing any discrepancies immediately.
- Communicated effectively with team members and supervisors to stay informed on performance expectations, procedural updates, and any other relevant information impacting the cabin cleaning role.
- Received recognition from supervisors for consistently exceeding performance expectations in terms of speed and quality of work delivered.
- Collaborated with crew members to ensure all passenger needs were met before, during, and after flights.
- Supported airline safety standards with meticulous attention to detail during cabin inspections.
- Reduced the risk of illnesses for passengers by thoroughly disinfecting high-touch surfaces.
- Ensured timely aircraft turnarounds by efficiently cleaning cabins and restocking supplies.
- Demonstrated strong time management skills to complete tasks promptly without compromising quality.
- Assisted in meeting tight flight schedules by working effectively within a team of fellow cabin cleaners.
- Adapted quickly to changing priorities based on flight schedules or unforeseen circumstances affecting assigned tasks or aircraft availability.
- Maintained accurate documentation of performed work and completed tasks.
- Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels.
- Trained new QC inspectors on company protocols and industry best practices, fostering a culture of excellence within the team.
- Maintained a strong working knowledge of industry regulations and standards, ensuring that all inspections were conducted in accordance with applicable requirements.
- Collaborated with production staff to establish and meet quality standards
- Communicated with production team members about quality issues.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Monitored inventory levels to restock materials and maintain consistent supply.
- Identified and documented quality discrepancies for management to develop resolutions.
- Trained other workers in inspection and testing procedures.
Receptionist
G.M.J. Motors
01.2004 - 01.2005
- Answering visitor inquiries about the company
- Directing visitors to appropriate contacts
- Assist the company with payroll
- Answering incoming calls
- Arranging appointments for guests to meet with company staff
- Handle daily staff scheduling
- Minor bookkeeping
- Receivable collection
- Ordered, distributed, and managed office inventory, keeping workspace neat and organized
- Job orders (Written instructions to perform work according to specified requirements, within specified timeframe and cost.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
Associate of Science -
GUAM COMMUNITY COLLEGE
12.2024
High School Diploma -
JOHN F. KENNEDY HIGH SCHOOL
Upper Tumon, Guam05.2000
GED -
GUAM COMMUNITY COLLEGE
Mangilao, Guam01.2000
Skills
- Substantial experience and outstanding skills in a customer-friendly environment
- Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients and situations
- Caring and hardworking with excellent interpersonal communication/skills
- Perform multiple tasks quickly and efficiently
- Possesses strong skills and is also courteous and tactful
- Document Management
- Document organization
- Records Management
- File conversion
- Document retrieval
- Tracking document flow
- Records Maintenance
- Quality Assurance
- Project Support
- Adobe Acrobat
- Electronic Archiving
- SharePoint Administration
- Database Management
- Data accuracy
- Electronic Records Management
- Quality Management
- Office Equipment Maintenance
- Log updating
- Metadata Management
- Recordkeeping skills
- Document Control
- Digital file organization
- Project assistance
- Workflow Coordination
Timeline
Admin Assistant/Document Controller
Fichtner GmbH & Co. KG
06.2022 - Current
Credits Collections & Activations
IT&E Guam
02.2021 - 06.2022
Revenue Recognition Associate
iConnect Guam
06.2017 - 02.2021
Salesclerk/Cashier
Winchell's (Mangilao)
04.2012 - 05.2015
Cargo Screener/Inspector
Unlimited Services Group
02.2007 - 08.2010
Aircraft Security Guard
Unlimited Services Group
06.2006 - 08.2010
Cabin Cleaner/QC Inspector
Unlimited Services Group
03.2006 - 08.2010
Receptionist
G.M.J. Motors
01.2004 - 01.2005
Associate of Science -
GUAM COMMUNITY COLLEGE
High School Diploma -
JOHN F. KENNEDY HIGH SCHOOL
GED -
GUAM COMMUNITY COLLEGE
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