Lorraine Jim
Dededo
Summary
Results-driven individual looking to obtain experience, enhance skills and contribute to company goals and needs. Focused on performance and flexible with specific needs of different assignments. Collaborate professionally with individuals from broad array of backgrounds and cultures.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Night Shift Supervisor
Payless Distribution Center
09.2024 - Current
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within company.
- Coordinated with Customer Service and Sales team to ensure orders are fulfilled and ready for delivery for following day.
- Tasked to oversee and ensure over 80+ orders are accurately pulled and staged.
- Observed each team member to carry out duties and provided constructive criticism.
- Organized evening meetings to set operations for following day and next shift crew.
- Supported successful audits through meticulous record-keeping and inventory management.
- Assigned each member of night shift team with specific daily tasks and responsibilities.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Evaluated employee performance regularly, offering constructive feedback and identifying opportunities for growth or additional training needs.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with management to rectify issues.
- Facilitated smoother order fulfillment processes, ensuring accurate picking and staging of products.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
Payless Distribution Center
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new personnel regarding company operations, policies and services.
- Optimized space utilization within the warehouse through strategic organization of products and materials.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Reduced order processing times through effective coordination with team members and cross-functional departments.
Assisting Accountant
SM GUAM INC.
11.2022 - Current
- Managed cash flow effectively ensuring all 3 stores under corporation were sufficiently funded.
- Assess and calculate vendor invoices to prepare for review with Head Office for endorsements.
- Prepare stores' financial documents to coordinate with designated off-island Head Office Accounting manager for audits.
- Maintained integrity of general ledger and chart of accounts.
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
- Diminished outstanding debts by analyzing accounts for issues.
- Collected and reported monthly gross sales to management.
- Documented cash, credit, accrued expenses for store operations.
- Developed and maintained courteous and effective working relationships.
- Prepared working papers, reports and supporting documentation for audit findings.
- Handle day-to-day accounting processes to drive financial accuracy.
- Gather financial information and prepared documents for financial review.
Travel Service Agent, Owner
Kilek Travel
03.2020 - Current
- Responds to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arrange travel accommodations for groups, couples, and individuals.
- Maintain operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel accomodations.
- Develop loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Provide exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Monitor market trends and activities to maintain competitive rates and strategies, increasing net revenue
- Respond to clients' questions, issues and complaints and implemented appropriate solutions
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Sales Associate
Macy's Inc
03.2015 - 03.2022
- Assist clients and/or customers with account payments, issues, orders, and returns
- Established visual standards of company throughout department.
- Up-sell products and services
- Ensure that fitting rooms are always to be cleared
- Assist customers when assistance is needed with merchandise
- Organize each item or product neatly
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Greet every customer with MAGIC service
Clerk/Cashier
CVS Longs Drugs
06.2014 - 07.2014
- Greet customers and monitor their needs and assists with selection of merchandise
- Ensured all shelves were stocked with merchandise and were maintained
- Categorized and stocked supplies
- Operated cash register and assisted with purchases and change
- Organized merchandise pricing and sale signs
Hostess
Chili's
09.2013 - 02.2014
- Meet, Greet, and Seat guests
- Monitor open dining and bar sections and ensured areas were clean and presentable
- Ensure that guest needs are met while waiting to be seated
- Monitored guest waiting list and booked reservations
- Ensure tables are clean before seating guests
- Accommodate larger parties with seat arrangements
Customer Care Specialist
ACS Xerox
07.2012 - 01.2013
- Took inbound calls from Sprint mobile phone customers
- Assisted customers with phone bills and/or troubleshoot issues with mobile phones
- Worked with company database of customer accounts
- Managed 30+ accounts per shift
- Learned different types and models of cellular phones
Bakery Clerk, Counter Clerk
Zippy's
10.2010 - 09.2011
- Placed, packed and checked customer orders to ensure order is fully complete
- Incorporated suggestive selling with customers' orders
- Prepared pastries and cakes for morning sales
- Informed customers of bakery products to increase sales
- Kept working environment sanitary and comfortable
- Processed credit/debit cards, checks, and cash payments
Education
Associate of Science - Medical Assisting
Guam Community College
Mangilao, GuamPhlebotomy Technician Certification - Phlebotomy
Guam Marianas Training Center
Hagatna, Guam02.2022
High School Diploma -
President William McKinley High School
Honolulu, HI05.2010
Skills
- 8-year experience in high-volume workplace
- Proficient in Microsoft Excel, Word and Power Point
- Administrative support experience
- 10 years cash-handling experience
- Travel Planning
- Strong decision-making skills
- Exceptional customer satisfactory skills
- Focused and very diligent in working
- Reliable/dependable with each aspect given
- Hotel Accommodations
- Fluid and Tissue Disposal
- Biohazard Policy Compliance
- Phlebotomy Functions
- Supervisory experience
- Adaptability and flexibility
- Operational efficiency
Certification
- PT - Phlebotomy Technician
Additional Information
REFERENCES ARE AVAILABLE UPON REQUEST
Timeline
Night Shift Supervisor
Payless Distribution Center
09.2024 - Current
Customer Service Representative
Payless Distribution Center
02.2024 - Current
Assisting Accountant
SM GUAM INC.
11.2022 - Current
Travel Service Agent, Owner
Kilek Travel
03.2020 - Current
Sales Associate
Macy's Inc
03.2015 - 03.2022
Clerk/Cashier
CVS Longs Drugs
06.2014 - 07.2014
Hostess
Chili's
09.2013 - 02.2014
Customer Care Specialist
ACS Xerox
07.2012 - 01.2013
Bakery Clerk, Counter Clerk
Zippy's
10.2010 - 09.2011
- PT - Phlebotomy Technician
Associate of Science - Medical Assisting
Guam Community College
Phlebotomy Technician Certification - Phlebotomy
Guam Marianas Training Center
High School Diploma -
President William McKinley High School
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