Lourdes Taijeron
Yigo
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Guam Temps Contracted With Mobil Oil Guam
06.2023 - Current
- Handle incoming and outgoing communications, including emails, phone calls, and mail.
- Manage incoming and outgoing mail, packages, and deliveries.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Oversee and manage subcontractor services, including the issuance of purchase orders, billing, and payment processing
- Ensure compliance with contract terms and timely submission of invoices
- Maintain accurate records of subcontractor activities and payments
- Coordinate biannual cleaning and monthly preventive maintenance
- Schedule monthly generator checks and annual PM
- Manage monthly landscaping services
- Oversees monthly checks for fire extinguishers, alarms, smoke detectors, and emergency lighting.
- Coordinate after-hours janitorial services.
- Assist with data entry, filing, and document management.
Customer Service Representative
Guam Solid Waste Authority
07.2022 - 12.2022
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered constant flow of customer calls with minimal wait times
- Educated customers about billing, payment processing and support policies and procedures
Property Manager Assistant
Ellen's Realty
12.2021 - 07.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Dispatch Clerk
Hawaiian Rock Products
03.2020 - 12.2021
- File and organize maps, delivery receipts, and prepaid purchase orders
- Take orders from customers by phone or walk-ins and manually log it into an advance order sheet
- Receives payments from walk-in customers for materials and orders
- Balance daily cash sales versus computer report then submit to accounting department
- Prepare month-to-date sales reports on a daily basis
- Prepares daily attendance and tardy report
Perez Brothers
Sales Clerk
03.2016 - 03.2020
- Provided excellent customer service
- Prepared a variety of different written communications reports using Microsoft Word
- Monitored company inventory to keep stock levels and databases updated on Microsoft Excel
- Used coordination and planning skills to achieve results according to schedule.
- Entered orders into the computer database system.
- Processed customer adjustments to maintain financial accounts
- Updated account information to maintain customer records
- Responded to customer requests through email and tailored recommendations to address needs.
Passenger Service Agent
DGS
11.2019 - 02.2020
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Tagged baggage and routed to appropriate location for loading and screening.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Computer Lab Technician
Asmuyao Community School
01.2015 - 03.2016
- Instruct students in the use of computer equipment and lab procedure
- draft testing schedules for teachers and coordinate any changes
- Maintain the lab equipment in a safe and organized manner
Education
High School Diploma -
Pennfoster High School
925 Oak St Scranton PA 1851505.2013
Skills
- Computer skills
- Verbal and written communication
- Critical thinking
- Self-motivated professional
- Customer Relations
- Dependable and Responsible
Timeline
Administrative Assistant
Guam Temps Contracted With Mobil Oil Guam
06.2023 - Current
Customer Service Representative
Guam Solid Waste Authority
07.2022 - 12.2022
Property Manager Assistant
Ellen's Realty
12.2021 - 07.2022
Dispatch Clerk
Hawaiian Rock Products
03.2020 - 12.2021
Passenger Service Agent
DGS
11.2019 - 02.2020
Perez Brothers
Sales Clerk
03.2016 - 03.2020
Computer Lab Technician
Asmuyao Community School
01.2015 - 03.2016
High School Diploma -
Pennfoster High School
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