Lucio Federico Arriola Gallina
International Bachelor In Business Administration
Guatemala
Summary
Knowledgeable IT Manager Cloud and On Premise infrastructure based on a Cloud First strategy and a based on a solid OnPresmises DDI (DHCP, DNS, IPAM). Instructs and leads IT staff members in support of infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
24
24
years of professional experience
6
6
Certifications
3
3
Languages
Work History
IT Manager Cloud Services
CMI
06.2020 - Current
- Cloud First strategy and migration
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
Regional Infrastructure Manager and Infrastructure Architect (Servers, Systems and Telecommunications)
Multigroup, S.A.
03.2018 - 06.2020
- Maintained high availability of services by overseeing regular backups, updates, and patches for all systems.
- Managed complex IT projects for the successful deployment of new systems and software applications.
- Collaborated with cross-functional teams on large-scale projects to ensure seamless integration of new technologies into existing infrastructure environments.
- Optimized resource allocation by closely monitoring project budgets and adjusting as needed to maintain financial goals.
- Established key performance metrics to monitor infrastructure health and identify areas for improvement.
Infrastructure Manager (Servers and Systems)
SIECA
11.2016 - 03.2018
- Increased operational efficiency by automating routine tasks using scripting languages and tools.
- Improved infrastructure efficiency by implementing strategic process improvements and system upgrades.
- Established key performance metrics to monitor infrastructure health and identify areas for improvement.
- Conducted regular reviews of system logs to identify potential issues before they escalated into major incidents.
Consultant Senior
Grupo Sega S.A.
03.2015 - 11.2016
Service Engineer
Ipesa S.A.
07.2013 - 03.2015
Development Engineer - Core Management Projects
Engage, G&TContinental
06.2012 - 06.2013
Chief Information Security, Operations and Risk
Bolsa de Valores Nacional, S.A.
08.2010 - 06.2012
IT Administrator
Central de Alimentos, S.A.
04.2004 - 05.2010
Help Desk IV
Telefónica Guatemala
08.2000 - 10.2003
Education
BBA - International Bachelor in Business Administration
Panamerican Business School
Guatemala City, Guatemala 05.2001 -
Bachelor of Science - Bachelor's Degree in Telecommunications - 3 Years
Universidad Galileo
Antigua Guatemala, Guatemala 05.2001 -
Bachelor of Science - Systems Engineer Technology - 3 Years
Universidad Francisco Marroquin
Guatemala City, Guatemala 05.2001 -
Skills
Change Management
undefinedPersonal Information
Date of Birth: 04/05/80
Nationality: Guatemalan-Brazilian
Place Of Birth
Piracicaba, Sao Paulo, Brasil
Dpi
2683-75313-0101
Middle School
1996, 1997, Bachiller en Computación con Orientación Científica, Instituto de Estudios Avanzados Suger Montano
Training and Certifications
Microsoft
Microsoft ID MCID:13268379
2023 WorkshopPLUS - Enterprise Mobile Device Management with Microsoft Intune
2023 Microsoft Intune and Configuration Manager Co-Management and Cloud Services
2022 Microsoft Azure Network Engineer AZ-700
2022 Microsoft Azure Administrator AZ-104
2022 Microsoft Azure Solutions Architect Expert (AZ-305)
2022 WorkshopPLUS - Microsoft Azure Security Best Practices
2022 WorkshopPlus Azure Security Best Practices
2022 WorkshopPLUS - Microsoft Endpoint Manager Advanced Concepts and Cloud Services
2021 Microsoft 365
AWS
2020 AWS CertifiedCloud Practitioner
2020 Microsoft Certified AZ-900 Fundamentals
2019 AWS Certified Solutions Architect – Associate (SAA-C02)
Google
2022 Architecting Google Cloud Solutions
Virtualization
PNP
Developing Successful IT Projects PMP Module
2017, Course 70-740 Installation, Storage, and Compute with Windows Server 2016 - MVA Microsoft Virtual Academy
2017, Course 70-741 Networking with Windows Server 2016 - MVA Microsoft Virtual Academy
2017, GSuite Administration Esource Capital
2017, AWS Infrastructure Escala 24x7
2016, Course 70 345 : Designing and Deploying Microsoft Exchange Server 2016 – MVA Microsoft Virtual Academy
2015, Course 20410 : Installing and Configuring Windows Server 2012 – MVA Microsoft Virtual Academy
2015, Course 20411 : Administering Windows Server 2012 – MVA Microsoft Virtual Academy
2015, Course 20336 : Core Solutions of Microsoft Lync Server 2013 – MVA Microsoft Virtual Academy
2015, Course 20341 : Core Solutions of Microsoft Exchange Server 2013 – MVA Microsoft Virtual Academy
2015, Course 20346 : Managing Office 365 Identities and Requirements – MVA Microsoft Virtual Academy
2015, Course 20347 : Enabling Office 365 Services – MVA Microsoft Virtual Academy
2015, Course 20409 : Server Virtualization with Windows Server Hyper-V and System Center – MVA Microsoft Virtual Academy
2015, Course 10748 : Deploying System Center 2012 Configuration Manager – MVA Microsoft Virtual Academy
2015, VMware vSphere: Install, Configure, Manage [V 5.5]
2015, Training and Certification Services | vSphereology
2013, SSE Symantec NetBackup 7.5
2013, SSE+ Symantec Backup Exec 2012
2013, SSE+ Symantec Client Management 7.5 and Symantec Server Management Suite 7.5 powered by Altiris technology
2013, SSE+ Symantec Enterprise Vault 10 (March 2013)
2013, SSE+ Symantec Enterprise Vault.cloud (March 2013)
2012, Microsoft Visual Studio 2010
2009, Implementation Domain Controllers with Windows Server 2008, Microsoft
2009, Basics of System Administration Unix/Solaris –nivel 1 + SOLGROUP
2009, Administration Unix SOLGROUP
Certification
Bolsa de Valores Nacional, S.A., Verizon Cybertrust Security Business Certification, 2010-2012
References
Professional References
Nestor Dominguez , TI Director, SIECA, +502 4220 7145
Alan de la Cruz, IT Manager, Central de Alimentos +502 5306 8570
Aarón Vega, Infraestructure Administrator, Cervecería Centroamericana, S.A., +502 5550 0663
Personal References
Luis Fernando Rodriguez +502 4175 2352
Leonel Cantón Henríquez +502 5715 6742
Helmuth Antonio Leal España, +502 4979-1585
Timeline
IT Manager Cloud Services
CMI
06.2020 - Current
Regional Infrastructure Manager and Infrastructure Architect (Servers, Systems and Telecommunications)
Multigroup, S.A.
03.2018 - 06.2020
Infrastructure Manager (Servers and Systems)
SIECA
11.2016 - 03.2018
Consultant Senior
Grupo Sega S.A.
03.2015 - 11.2016
Service Engineer
Ipesa S.A.
07.2013 - 03.2015
Development Engineer - Core Management Projects
Engage, G&TContinental
06.2012 - 06.2013
Chief Information Security, Operations and Risk
Bolsa de Valores Nacional, S.A.
08.2010 - 06.2012
IT Administrator
Central de Alimentos, S.A.
04.2004 - 05.2010
BBA - International Bachelor in Business Administration
Panamerican Business School
05.2001 -
Bachelor of Science - Bachelor's Degree in Telecommunications - 3 Years
Universidad Galileo
05.2001 -
Bachelor of Science - Systems Engineer Technology - 3 Years
Universidad Francisco Marroquin
05.2001 -
Help Desk IV
Telefónica Guatemala
08.2000 - 10.2003
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