Ludwing Flores

• Resolved guest complaints for damaged- missing packages to maintain a positive property reputation and high customer satisfaction rates.
• Managed guest inquiries via telephone, email, and chat communication, ensuring accurate information delivery, Managed approximately 30 incoming calls, emails and faxes per day from customers.'
• Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
• Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.

Assisted customers with technical issues related to the streaming platform.
- Resolved account, billing, and connectivity concerns via chat and email.
- Provided real-time troubleshooting and step-by-step guidance.

Handled customer inquiries related to mobile plans, billing, and services.
- Provided excellent guest experiences through chat and phone support.
- Maintained high satisfaction ratings and met KPI targets.