Luis Dighero
CUSTOMER SERVICE AND SALES AGENT
Guatemala City
Summary
Dynamic professional with expertise in customer service and marketing, excelling at complaint resolution and strategic sales growth. At Grupo ANC, increased net sales revenue by [300]% through innovative campaigns. Proficient in Microsoft Office Suite, fostering team collaboration and empathetic customer interactions. Proven track record in enhancing brand visibility and driving business success.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
19
19
years of professional experience
1
1
Language
Work History
CUSTOMER SERVICE AGENT
ALORICA - OKLAHOMA GAS AND ELECTRIC
03.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
MANAGER
BILLARES MICHATOYA
02.2012 - 10.2024
MARKETING AND SALES MANAGER
GRUPO ANC
05.2007 - 02.2012
- Analyzed sales and marketing data for improved strategies.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
- Negotiated contracts skillfully, achieving favorable terms that contributed to bottom-line results.
- Created and expanded sales presentations to new and existing customers increasing net sales revenue by [Number]% in sales.
- Managed sales promotions and marketing strategies on major social media sites.
- Led a high-performing sales team, providing coaching and ongoing support to ensure success.
- Managed cross-functional teams to execute successful product launches and marketing initiatives.
Education
No Degree - AGRICULTURE
UNIVERSIDAD DE SAN CARLOS DE GUATEMALA
GUATEMALA CITY , GUATEMALA 05.2001 -
High School Diploma -
LICEO MIXTO SAN JUAN
AMATITLAN, GUATEMALA 05.2001 -
Skills
Customer service
Call control
Decision-making
Information verification
Time management
Complaint handling
Case management
Empathetic and genuine
Customer complaint resolution
Active listening
Problem resolution
Call center experience
Microsoft office suite proficiency
Inbound customer service
Team collaboration
Information updates
Typing speed
Customer relations
Timeline
CUSTOMER SERVICE AGENT
ALORICA - OKLAHOMA GAS AND ELECTRIC
03.2025 - Current
MANAGER
BILLARES MICHATOYA
02.2012 - 10.2024
MARKETING AND SALES MANAGER
GRUPO ANC
05.2007 - 02.2012
No Degree - AGRICULTURE
UNIVERSIDAD DE SAN CARLOS DE GUATEMALA
05.2001 -
High School Diploma -
LICEO MIXTO SAN JUAN
05.2001 -