Sports
Luis Ruiz
Truck And Transport Professional
Guatemala City
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at continuous improvement through policies and procedures implementation and audit. Known for adaptability and consistently meeting changing organizational needs.
Overview
2027
2027
years of professional experience
10
10
Certificates
5
5
Languages
Work History
Logistics Manager
GPB Logistics
2024 - Current
- Oversaw logistics operations, ensuring timely delivery and adherence to quality standards.
- Implemented cost-saving strategies and controls, enhancing overall operational efficiency and resource allocation.
- Managed compliance with industry regulations, ensuring safety standards and operational integrity.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
Service + Parts Manager
Grupo Q Guatemala S.A. + Inchcape Guatemala S.A.
2017 - 2024
- Launch and development of Freightliner and Detroit brands and aftersales channels
- Key User for SAP implementation for Service Area.
- Management of key accounts, fleet customers and maintenance contracts.
- Accountability through KPIs and regional benchmarks
- Inventory management and negotiations with partners.
- Marketing development for company, products, brands and services.
- Developed and implemented strategic plans to enhance customer satisfaction and service delivery.
- Mentored and trained staff to improve performance and foster a collaborative work environment.
- Managed budgets and resources effectively to maximize profitability and minimize costs.
Brand Manager, FUSO Trucks
Excel Automotriz S.A.
2016 - 2017
- Developed and executed brand strategies to enhance market positioning.
- Led cross-functional teams to develop operational strategies.
- Analyzed market trends, sales, market share and technical specifications available and successful ones
- Vehicle inventory management and ordering.
- CRM and strategic tools implementation on Sales Area
- Key account management
- Internal and external coaching with Daimler support.
Service Manager
Maquipos / Canella S.A.
2015 - 2016
- Service area management for Massey Fergusson, Cummins, Onan machinery
- KPIs and control management implementation
- Led daily operations, ensuring compliance with service standards and policies.
Workshop Coordinator
Pantaleon S.A.
2009 - 2014
- Key user for SAP PM/MM implementation across Guatemalan, Honduras and Nicaragua Operations
- Continous improvement execution and control through operational KPIs
- Align workshop objectives with organizational goals.
- Oversaw budget management for workshop operation and initiatives, ensuring cost-effectiveness and resource efficiency.
- Coaching for high performance culture transformation across the workshop
Fleet Customer Manager
Daimler Colombia S.A.
2007 - 2009
- Development and management of strategic relationships with key accounts, ensuring customer satisfaction and contract compliance
- Business proposals and large-scale procurement bids, negotiating with suppliers and securing optimal technical specifications for operations
- Continuous communication and collaboration with dealerships and internal Daimler departments to improve operations and customer satisfaction
Education
Certification - Service Management
Universidad De La Sabana
Bogotá, Colombia 05.2001 -
Industrial Engineering
Universidad Rafael Landívar
Guatemala 05.2001 -
High School Diploma -
Colegio Guatemalteco Bilingüe
Guatemala 05.2001 -
Skills
Experience in process optimization, enterprise systems and platforms: SAP, and SAP implementations, Salesforce (CRM), SuccessFactors (HSM), Concur (expense management), Clear Mechanics (mechanization), Power BI,
Operations management, inventory management, team coordination and service channels, spare parts, suppliers
Development of high-performance business culture
Execution-oriented and effective problem-solving
High profile customer care environment
Trained on most electronic systems on vehicles and equipments
Certification
Fundación Guatemala Próspera, Inner Transformation
Interests
Politics
Religion
Travel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
German
Elementary
Japanese
Elementary
Timeline
Virtual Planet, SQL + PowerBI
06-2025
Fundación Guatemala Próspera, Inner Transformation
06-2023
Franklin Covey, 4 Disciplines of Execution
06-2013
Panamerican Consulting, Lean Manufacturing
06-2010
Franklin Covey, Bogotá, 7 Habits of Highly Effective People
06-2008
Compulearning, Bogotá, MS Excel, Advanced + Visual Basic
06-2007
PMK Psicomarketing, Bogotá, Sales and Aftersales Strategies
06-2007
Service Management I & II, Freightliner Factory, Mexico
06-2006
Mercedes-Benz Brasil, Fleet Management
06-2004
Detroit Diesel Factory, Michigan, Electronic Control Systems
06-2004
Certification - Service Management
Universidad De La Sabana
05.2001 -
Industrial Engineering
Universidad Rafael Landívar
05.2001 -
High School Diploma -
Colegio Guatemalteco Bilingüe
05.2001 -
Logistics Manager
GPB Logistics
2024 - Current
Service + Parts Manager
Grupo Q Guatemala S.A. + Inchcape Guatemala S.A.
2017 - 2024
Brand Manager, FUSO Trucks
Excel Automotriz S.A.
2016 - 2017
Service Manager
Maquipos / Canella S.A.
2015 - 2016
Workshop Coordinator
Pantaleon S.A.
2009 - 2014
Fleet Customer Manager
Daimler Colombia S.A.
2007 - 2009