Luisa Lynn Castro
Latte Heights
Summary
Enhancing sales through strategic merchandising and exceptional customer service. Demonstrates strong leadership in team collaboration and problem-solving, significantly improving operational efficiency. Expert in inventory control and customer engagement, driving goal-oriented results. Well versed in product placement and merchandising. Experience in inventory management and shipment processing.
Overview
7
7
years of professional experience
Work History
Sales Associate
PVH - Calvin Klein
04.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, promote specific merchandise and current in store promotions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assist with receiving and processing shipment.
Floor Supervisor
PVH - Calvin Klein
08.2023 - 04.2024
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
Merchandise Flow Supervisor
PVH - Calvin Klein
11.2020 - 08.2023
- Collaborated with cross-functional departments to optimize merchandising strategies and inventory control efforts.
- Oversee receiving and handling of shipment.
- Maintain offsite, backroom organization, and sales floor replenishments.
- Working alongside store operations manager to ensure the proper standards and policies.
Sales Associate
PVH - Calvin Klein
06.2017 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Ensure customer service.
- Maintain sales floor recovery and replenishments.
- Maintain backroom organization.
- Assist with receiving and processing of shipment.
Sales Associate - Seasonal
PVH - Tommy Hilfiger
12.2016 - 02.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
George Washington High School
Mangilao, Guam06.2017
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Cash Handling
- Stocking and Receiving
- Cash Handling Accuracy
- Store Opening and Closing
- Merchandising knowledge
- Upselling
- Shipment Processing
- Friendly and Helpful
- Attention to Detail
- Reliable and Responsible
- Goal-Driven
- Team Leadership
- Team Cooperation
- Inventory and Stocking
- Store Organization
- Sales floor organization
Timeline
Sales Associate
PVH - Calvin Klein
04.2024 - Current
Floor Supervisor
PVH - Calvin Klein
08.2023 - 04.2024
Merchandise Flow Supervisor
PVH - Calvin Klein
11.2020 - 08.2023
Sales Associate
PVH - Calvin Klein
06.2017 - 11.2020
Sales Associate - Seasonal
PVH - Tommy Hilfiger
12.2016 - 02.2017
High School Diploma -
George Washington High School
Similar Profiles
Kristen SuttonKristen Sutton
Senior Designer, Men's Underwear and Swim at PVH Calvin KleinSenior Designer, Men's Underwear and Swim at PVH Calvin Klein
Mattie SingletonMattie Singleton
Brand Ambassador at PVH Calvin KleinBrand Ambassador at PVH Calvin Klein
Laura PellegriniLaura Pellegrini
Deputy Manager Customer Experience & Sales at PVH - Calvin KleinDeputy Manager Customer Experience & Sales at PVH - Calvin Klein