Luisa Lynn Castro
Latte Heights
Summary
Enhancing sales through strategic merchandising and exceptional customer service. Demonstrates strong leadership in team collaboration and problem-solving, significantly improving operational efficiency. Expert in inventory control and customer engagement, driving goal-oriented results. Well versed in product placement and merchandising. Experience in inventory management and shipment processing.
Overview
7
7
years of professional experience
Work History
Sales Associate
PVH - Calvin Klein
04.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, promote specific merchandise and current in store promotions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assist with receiving and processing shipment.
Floor Supervisor
PVH - Calvin Klein
08.2023 - 04.2024
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
Merchandise Flow Supervisor
PVH - Calvin Klein
11.2020 - 08.2023
- Collaborated with cross-functional departments to optimize merchandising strategies and inventory control efforts.
- Oversee receiving and handling of shipment.
- Maintain offsite, backroom organization, and sales floor replenishments.
- Working alongside store operations manager to ensure the proper standards and policies.
Sales Associate
PVH - Calvin Klein
06.2017 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Ensure customer service.
- Maintain sales floor recovery and replenishments.
- Maintain backroom organization.
- Assist with receiving and processing of shipment.
Sales Associate - Seasonal
PVH - Tommy Hilfiger
12.2016 - 02.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
George Washington High School
Mangilao, Guam06.2017
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Cash Handling
- Stocking and Receiving
- Cash Handling Accuracy
- Store Opening and Closing
- Merchandising knowledge
- Upselling
- Shipment Processing
- Friendly and Helpful
- Attention to Detail
- Reliable and Responsible
- Goal-Driven
- Team Leadership
- Team Cooperation
- Inventory and Stocking
- Store Organization
- Sales floor organization
Timeline
Sales Associate
PVH - Calvin Klein
04.2024 - Current
Floor Supervisor
PVH - Calvin Klein
08.2023 - 04.2024
Merchandise Flow Supervisor
PVH - Calvin Klein
11.2020 - 08.2023
Sales Associate
PVH - Calvin Klein
06.2017 - 11.2020
Sales Associate - Seasonal
PVH - Tommy Hilfiger
12.2016 - 02.2017
High School Diploma -
George Washington High School
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