Bitrix
Luis Carlos Herrera Furlan
Bachelor's Degree In Business Administration, Certification In English Courses (C1)
Guatemala City
Summary
Dynamic and results-driven professional with a proven track record at Proyecto Prospera, Decaterra S.A., where I exceeded customer satisfaction. Skilled in CRM software (bitrix) and adept at complaint handling, I leverage language skills and a goal-oriented approach to deliver exceptional service and collaborative team success.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Contact Center Associate
Proyecto Prospera, Decaterra S.A.
06.2021 - 02.2022
- Conducted outbound calls as needed for survey participation or follow-up appointments, contributing towards successful completion of company initiatives.
- Enhanced team performance by consistently meeting and exceeding contact center KPIs.
- Adapted communication styles based on individual client preferences, ensuring a personalized experience for each interaction.
- Exceeded customer expectations by going above and beyond in providing exceptional service, leading to recognition from both supervisors.
Intern
Grupo Roble
01.2020 - 03.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
Bachelor's Degree in Business Administration - Business Administration
Universidad Rafael Landivar
Guatemala City, Guatemala 05.2001 -
Skills
Goal oriented
Language skills
Complaint handling
Typing speed
CRM software
Chat support
Customer service
Software
Word
Excel
Timeline
Contact Center Associate
Proyecto Prospera, Decaterra S.A.
06.2021 - 02.2022
Intern
Grupo Roble
01.2020 - 03.2020
Bachelor's Degree in Business Administration - Business Administration
Universidad Rafael Landivar
05.2001 -
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