Hi, I’m
Luningning Amador
Ipan,Guam
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
13
years of professional experience
Work History
Neco Plaza Corp. Koror, Palau
Manager of Operations
12.2017 - 12.2023
Job overview
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Created and managed budgets for operational departments and monitored progress against goals.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Oversaw inventory management activities including ordering supplies as needed.
- Investigated customer complaints related to product and service quality or delivery issues.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
Neco Plaza Corp. Koror, Palau
Store Supervisor
12.2015 - 12.2017
Job overview
- Supervised and coordinated activities of workers engaged in receiving, storing, testing, and shipping merchandise or materials.
- Inspected physical condition of warehouse and equipment to ensure compliance with safety regulations.
- Resolved customer complaints regarding storage and delivery of goods.
- Monitored stock levels and identified ordering needs.
- Conducted monthly inventories to determine accuracy of records.
- Prepared reports on the movement, distribution, and status of products stored in the warehouse.
- Audited incoming shipments against purchase orders to verify accuracy and quality standards are met.
- Assigned tasks to staff according to workload requirements.
Neco Plaza Corp. Koror, Palau
Cashier and Fast-food Associate
12.2010 - 12.2013
Job overview
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Olongapo Wesley SchoolOlongapo City
High School Diploma
03-1993
Freeport Institute For Research, Science & TechnolSubic Bay Freeport Zone
Some College (No Degree) from Nursing Assistance / Caregiver Courses
Skills
- Good customer service
- Workforce Management
- Problem-Solving
- Cost Reduction
- Policies and procedures implementation
- Operational Efficiency
Timeline
Manager of Operations
Neco Plaza Corp.
12.2017 - 12.2023
Store Supervisor
Neco Plaza Corp.
12.2015 - 12.2017
Cashier and Fast-food Associate
Neco Plaza Corp.
12.2010 - 12.2013
Olongapo Wesley School
High School Diploma
Freeport Institute For Research, Science & Technol
Some College (No Degree) from Nursing Assistance / Caregiver Courses
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