Lyuri Muna
Dededo,Guam
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Fizz & Co
09.2023 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Linda's Diner
12.2021 - 05.2023
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Manager
Toys Tavern
02.2021 - 12.2021
- Mentored and trained staff members to ensure exceptional customer service standards.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Improved customer service rankings by resolving issues quickly and accurately.
- Managed staff schedules and maintained adequate coverage for all shifts.
Bartender
Roots Bar & Grill
05.2019 - 12.2019
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Toys Tavern
10.2017 - 07.2018
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Prepared garnishes by evenly slicing and pitting fruits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Night Stock Associate
Ross Dress For Less
05.2016 - 03.2017
- Supported loss prevention efforts by conducting regular security checks and reporting suspicious activities to management.
- Streamlined the restocking process through proper use of equipment such as pallet jacks, forklifts, and hand trucks.
- Improved customer satisfaction ratings by promptly addressing inquiries or concerns from early morning shoppers upon store opening.
- Elevated overall store performance through consistent attention to detail when stocking shelves, resulting in a visually appealing shopping experience for customers.
- Kept stock areas clean, organized, and free of hazards, ensuring a safe working environment at all times.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Stocked designated items on shelves, end caps and displays.
Education
GED -
Guam Community College (Adult High)
Mangilao05.2020
Skills
- Conflict Resolution
- Problem Solving
- Operations Management
- Decision Making
- Staff Training and Development
- Inventory Management
- Leadership Development
- Time Management
- Effective Communication
- Adaptability and Flexibility
- Customer Relationship Management
Certification
- ServSafe
- Health Certificate
- ABC License
Timeline
General Manager
Fizz & Co
09.2023 - Current
General Manager
Linda's Diner
12.2021 - 05.2023
Manager
Toys Tavern
02.2021 - 12.2021
Bartender
Roots Bar & Grill
05.2019 - 12.2019
Bartender
Toys Tavern
10.2017 - 07.2018
Night Stock Associate
Ross Dress For Less
05.2016 - 03.2017
GED -
Guam Community College (Adult High)
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