Mami Manlucu
Dededo Guam,GU
Summary
Accomplished Sales Manager at Royal Orchid Guam Hotel, adept in relationship building and sales strategy development. Elevated client satisfaction and sales revenue through innovative strategies and exceptional customer relations. Proven track record in staff management and development, ensuring operational excellence across roles. Skilled in verbal communication and complaint resolution, consistently achieving and surpassing goals.
Overview
13
13
years of professional experience
Work History
Sales Manager
Royal Orchid Gaum Hotel
04.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Managed approximately 30-50 emails a day about inquires.
- Increased Hotel occupancy rates by at least 20%.
- Contributed to attracting group travel.
Wedding Coordinator
Arluis Wedding Guam
09.2017 - 03.2023
- Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Designed detailed timelines for each wedding event, ensuring clear expectations were set and met by all parties involved.
- Developed and adhered to timelines to keep ceremony and reception running smoothly.
- Engaged in International wedding. (Japanese, Chinese, Korean and Guam Local wedding)
- Coordinated all aspects of wedding ceremonies, including venue selection, catering arrangements, and entertainment options.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Collaborated with clients to create personalized and memorable wedding experiences tailored to their preferences.
Operation Manager Trainee
Pacific Start Resort & Spa
04.2016 - 04.2017
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Evaluated suppliers to maintain cost controls and improve operations.
- Managed and mentored team of 25-30 employees.
Phone Operator
NTT Docomo
12.2014 - 02.2016
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
Travel Agency Supervisor
Nishinippon Travel Agency
02.2011 - 12.2014
- Developed strong relationships with vendors for better travel deals and more options for clients.
- Handled customer complaints promptly and professionally, resolving issues to maintain client satisfaction.
- Established partnerships with local businesses to create unique travel packages tailored to client preferences.
- Expanded the agency's client base by targeting niche markets and offering specialized services to meet their unique travel needs.
- Stayed up-to-date on industry trends and developments, ensuring the agency remained competitive in the market.
- Spearheaded the successful launch of online booking platform, making reservation process more convenient for clients.
- Increased customer satisfaction by implementing streamlined booking processes and personalized travel itineraries.
- Analyzed sales data regularly in order to identify opportunities for growth and expansion within the market.
Education
No Degree - Japanese Teacher
Human Academy
Fukuoka Japan04.2013
College Graduated - English And Communication
Aso Foreign Language Travel College
Fukuoka Japan03.2009
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Sales strategy development
- Verbal and written communication
- Complaint resolution
- Inventory Management
- Customer Relations
- Staff Development
English and Japanese
Fulgent in Japanese and English
Languages
Japanese
Native language
English
Proficient
C2
Timeline
Sales Manager
Royal Orchid Gaum Hotel
04.2023 - Current
Wedding Coordinator
Arluis Wedding Guam
09.2017 - 03.2023
Operation Manager Trainee
Pacific Start Resort & Spa
04.2016 - 04.2017
Phone Operator
NTT Docomo
12.2014 - 02.2016
Travel Agency Supervisor
Nishinippon Travel Agency
02.2011 - 12.2014
No Degree - Japanese Teacher
Human Academy
College Graduated - English And Communication
Aso Foreign Language Travel College
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