Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
References
Generic

MAR-PAUL R. BASILIO

Summary

Results-driven professional with over 10 years of customer service experience and a strong background in the automotive industry, most recently serving as a Service Consultant at Nissan Guam. Recognized for building lasting client relationships, clearly communicating complex technical information, and consistently delivering outstanding service. Eager to transition into automobile sales, leveraging a proven ability to upsell, resolve concerns effectively, and exceed customer expectations. Highly motivated, goal-oriented, and committed to personal growth. Driven to meet and surpass sales targets while contributing to a high-performing team environment.

Overview

14
14
years of professional experience

Work History

Service Advisor

Nissan Motor Corporation
08.2016 - Current
  • Consistently meet or exceed monthly sales targets by identifying customer needs and upselling relevant products and services when appropriate.
  • Increase repeat business by establishing trust and rapport through attentive listening, clear communication, and a solutions-oriented mindset.
  • Deliver outstanding customer service by explaining vehicle features and technical information in a way that is easy to understand, empowering clients to make informed decisions.
  • Quickly assess customer concerns and determine root causes to provide timely, effective solutions that enhance satisfaction and loyalty.
  • Collaborate with cross-functional teams—including sales and service departments—to ensure a seamless, customer-focused experience.
  • Maintain a high standard of professionalism, including the safe handling and presentation of vehicles.
  • Uphold rigorous safety and cleanliness protocols to ensure a secure, welcoming environment for clients and team members.
  • Thrive in a high-pressure, fast-paced environment by remaining adaptable, composed, and focused on delivering results.

Customer Service Representative

Docomo Pacific
01.2012 - 08.2016
  • Consistently met or exceeded monthly sales goals by identifying customer needs and upselling relevant mobile devices, accessories, and wireless/data plans.
  • Increased customer retention and loyalty by building rapport through attentive listening, clear communication, and personalized solutions.
  • Delivered exceptional service by explaining product features, plan options, and technical information in simple, customer-friendly language to support confident purchasing decisions.
  • Troubleshot customer concerns efficiently, determining root causes and delivering effective resolutions to ensure satisfaction and minimize service disruptions.
  • Collaborated with cross-functional teams—including technical support, inventory, and billing departments—to provide seamless, end-to-end service experiences.
  • Maintained a clean, professional sales floor and demonstrated mobile devices and accessories in a safe, appealing, and engaging manner.
  • Upheld all safety, data privacy, and operational protocols to protect customer information and store integrity.
  • Thrived in a dynamic, high-volume retail environment by staying adaptable, solutions-focused, and committed to achieving team and individual performance goals.

Education

High School Diploma -

John F. Kennedy High School
05.2008

Skills

  • Customer Engagement Strategies
  • Sales & Upselling Expertise
  • Product Knowledge & Presentation
  • Negotiation & Closing
  • Adaptability & Resilience

LANGUAGES

Tagalog
Bilingual or Proficient (C2)

Timeline

Service Advisor

Nissan Motor Corporation
08.2016 - Current

Customer Service Representative

Docomo Pacific
01.2012 - 08.2016

High School Diploma -

John F. Kennedy High School

References

Marc Jocson - Parts Manager, Nissan Guam, 671.647. 0508

Patrick Ogo - Assistant Sales Manager, 671.685.9165

Novelle Rosello - Parts Advisor, 671-988.9469

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MAR-PAUL R. BASILIO