Marcia Mendiola
HAGATNA
Summary
Diligent Resource Management Specialist with a proven track record at GPSI Guam, excelling in strategic planning and resource management. Strong track record in Office Administration with a strong foundation in human resource management. Successfully streamlined processes to enhance efficiency and compliance within financial operations. Skilled in data analysis, and reporting, with a focus on organizational strategies and solutions. Proven ability to enhance financial processes while effectively working within teams to achieve organizational goals. Adept in utilizing various software to drive financial performance, while maintaining a strong commitment to continuous improvement with evolving changes. Known for excellent collaboration, adaptability, and results-driven approach, ensuring reliability and alignment with business needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Financial Management Specialist
GPSI Guam
11.2021 - 09.2025
- Assisted in preparing financial reports and documents to support management decisions.
- Collaborated with members to analyze system access requirements. Provide corrective prerequisite training and any additional task for access.
- Supported 254th Comptroller Flight with data analyses by gathering and organizing relevant reports.
- Conducted routine audits of system access requirements to ensure compliance with regulations.
- Maintained accurate records of appointments, DD577 and DD 2875 forms, certifications and appointment letters for all units within the 254th Guam Air National Guard.
- Participated in developing policies and procedures to enhance operational and access efficiency.
- Utilized Forms and Account Management software to input, track, and report on members training and access for roles within each system.
- Engaged in continuous learning of financial management practices to improve skill set and knowledge base.
- Implemented internal controls and complied with DoD, NGB and ANG regulations and guidance for the 254th Air Base Wing.
- Recorded, interpreted and communicated system access data and plans using various software such as ADVANA, ATAAPS, AROWS, CSP, DTS, and DEAMS, just to name a few.
- Analyzed FM system programs to assist with efficient allocation of resources.
- Assisted with design of financial management system to be compatible with the 254th Air Base Group requirements.
- Developed and maintained documentation for resource management processes and best practices.
- Collaborated with cross-functional teams to align resources with system access requirements effectively.
- Monitored access levels, ensuring requirements are met.
- Develop, implement and maintain a sustainable RMS records management training plan for members on resource management tools and software systems.
- Implemented process enhancements that improved resource tracking accuracy and reporting quality.
- Supported strategic planning efforts by providing insights on resource availability and constraints.
- Conducted thorough risk assessments related to resource availability and allocation, develop contingency plans to mitigate potential disruptions system accesses.
- Managed member relationships effectively by establishing clear expectations regarding service quality and delivery timelines while resolving any issues promptly when they arose.
- Implemented a robust forecasting system for anticipating future resource needs, facilitating long-term planning efforts.
- Improved resource allocation by analyzing data and identifying areas of opportunity for optimization.
- Developed comprehensive resource management policies and procedures that align with organizational goals, providing a clear framework for decision-making across the 254th Air Base Group.
- Conducted regular audits of resource allocation, identifying discrepancies and implementing corrective measures as needed.
- Facilitated communication between units regarding resource access and training, ensuring transparency throughout the organization.
- Trained members on best practices in FAMS and resource management, fostering a culture of efficiency and continuous improvement within the organization.
- Streamlined processes for resource tracking and reporting, enhancing the accuracy of information as it relates to their RMS program.
- Developed and implemented strategies for efficient resource management, resulting in cost savings and increased productivity within the 254th CPTF.
- Created a simplified training and certification plan which details the management of system access request through FAMS and provided guidance on training to ensure personnel are appropriately authorized & appointed.
Human Resource Administrator
Tristar Terminals Guam, Inc.
01.2016 - 02.2021
- Streamlined and administered employee onboarding processes, coordinated new hire orientations to ensure compliance with organizational policies and legal requirements.
- Managed employee records while enhancing data accuracy and accessibility.
- Coordinated training programs to promote professional development and compliance with industry standards.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Prepared new hire letters, employee contracts, and corporate policies.
- Conducted thorough exit interviews with departing employees to gather feedback on company culture and identify areas for improvement.
- Ensured legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.
- Collaborated with management to identify staffing needs and develop workforce planning strategies, resulting in optimized personnel resources allocation.
- Established strong relationships with external partners including recruiters, educational institutions, and industry associations to expand organizational reach in talent acquisition efforts.
- Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.
- Facilitated the performance management process by administering evaluations and coordinating professional development opportunities for employees.
- Managed employee leave of absence, ensuring compliance with applicable laws and maintaining clear communication channels between employees and management.
- Developed workplace policies and procedures that effectively address issues such as drug and harassment prevention, equal opportunity employment, and workplace safety.
- Reduced employee turnover with targeted recruitment strategies, thorough candidate screening, and comprehensive onboarding programs.
- Developed comprehensive job descriptions to attract qualified candidates while accurately reflecting position requirements and responsibilities.
- Streamlined HR processes for increased efficiency by automating manual tasks and introducing new software tools.
- Played a crucial role in the successful development of the Employee handbook to meet company policies and adhere to laws and regulations.
Office Manager/HR Administrator
IMCO General Construction, Guam Inc.
05.2010 - 09.2015
- Oversaw daily office operations.
- Managed scheduling and coordination of meetings, enhancing team productivity.
- Developed and implemented key policies, improving compliance and operational efficiency.
- Streamlined communication processes between departments, reducing response times.
- Facilitated onboarding process for new employees, enhancing integration into company culture.
- Analyzed administrative procedures, identifying areas for improvement and implementing solutions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move for Guam, CNMI and Clark, Manila offices.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Oversaw daily shipping and receiving operations, ensuring timely processing of incoming and outgoing shipments.
- Coordinated with vendors to negotiate shipping costs and improve delivery schedules for increased efficiency.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Coordinated shipping and receiving operations to ensure timely delivery and accuracy of shipments.
- Implemented inventory management systems, enhancing tracking efficiency and reducing discrepancies.
- Coordinated housing rental and resources for over 20 stateside personnel. Ensured housing was setup with all resources for living space which included utilities, bedding, and internet, just to name a few.
- Communicated between customers, suppliers, and shipping companies to check on deliveries.
Field Administrator
WATTS Constructors
03.2007 - 10.2008
- Managed field operations, ensuring compliance with safety regulations and company policies.
- Coordinated scheduling and logistics for multiple projects, optimizing resource allocation and reducing downtime.
- Developed and maintained accurate documentation of field activities, enhancing accountability and transparency.
- Trained new personnel on operational procedures, promoting adherence to best practices and efficiency standards.
- Collaborated with cross-functional teams to resolve issues promptly, fostering a cooperative work environment.
- Monitored equipment performance and conducted regular maintenance checks to ensure operational readiness.
- Organized company events such as trainings or team-building activities to foster camaraderie among colleagues in the workplace.
- Developed a centralized filing system for easy access to critical information, supporting efficient daily operations.
- Streamlined procurement processes for equipment and materials, reducing lead times and improving project timelines.
- Handled inventory control functions, ensuring proper management of equipment and supplies essential for field operations.
- Implemented new administrative processes to improve information flow between departments, promoting seamless collaboration.
- Ensured compliance with safety regulations by conducting regular inspections of field sites and taking corrective actions when needed.
- Provided essential support during high-stakes situations or emergencies by coordinating resources effectively under pressure.
- Established strong relationships with vendors leading to better negotiations saving the company money.
- Managed schedules and logistics for field teams, ensuring on-time completion of tasks and optimal resource utilization.
- Maintained open lines of communication with clients, addressing concerns promptly to ensure satisfaction throughout project lifecycles.
- Coordinated training programs for field staff, boosting their knowledge and skillsets to enhance performance on the job.
- Assisted in the preparation of comprehensive reports for management, facilitating informed strategic planning.
- Managed travel arrangements such as transportation bookings, accommodations, itineraries for ease of mobility within various locations.
- Processed expense reports accurately while adhering to budget constraints.
- Maintained personnel records and updated internal databases to support document management.
- Organized and updated databases, records and other information resources.
- Negotiated and executed contracts on behalf of department.
Education
High School Diploma -
Guam Community College
Mangilao Village, Guam06-1993
Skills
- Organizational skills & development
- Honest and dependable
- Attention to detail
- Team collaboration
- Effective verbal & written communication
- Adaptability and flexibility
- Task prioritization
- Professional & reliable
- Strategic planning
- Project management
Accomplishments
- Collaborated with development of the 254th Guam Air National Guard Resource Management System Plan.
- Achieved 100% by completing organizational structure, developed a financial management system training & certification program as it relates to the RMS program, a sustainable RMS records management plan of all related documents within the 254th GUANG, RMS Customer Service tracking database, a Resource Advisor Desktop reference guide, and a 5-year sustainment plan to ensure documentation consistently meet required regulation(s) with accuracy and efficiency.
- Updated and maintained database for the 254th GUANG to reflect current and accurate client records for Commanders and Senior Enlisted Officers relevant to their RMS program.
- Recognized by Commanding and Senior Enlisted Officers for expedient and effective service.
- Increased office productivity 95% by implementing numerous process improvements.
- Designed a more efficient Excel template to track and manage FM Systems access for the 254th GUANG.
Certification
Supporting Expertise in Resource and Systems Access Management
- Cyber Awareness 2025
- RMS (MAAWS) Training FY23
- DAO 101
Additional Information
accomplishments
Timeline
Financial Management Specialist
GPSI Guam
11.2021 - 09.2025
Human Resource Administrator
Tristar Terminals Guam, Inc.
01.2016 - 02.2021
Office Manager/HR Administrator
IMCO General Construction, Guam Inc.
05.2010 - 09.2015
Field Administrator
WATTS Constructors
03.2007 - 10.2008
High School Diploma -
Guam Community College
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