Marcia Mariela De León
English - Spanish Teacher / Translator
Guatemala City
Summary
Accomplished English Teacher at E4CC, adept in lesson planning and classroom management, significantly enhanced student engagement through innovative methodologies. Excelled in document translation and proofreading, demonstrating English fluency and ESL expertise. Proven track record in boosting motivation and job readiness, leveraging both hard and soft skills to achieve remarkable outcomes.
Overview
17
17
years of professional experience
Work History
English Teacher
E4CC
03.2021 - Current
- Developed innovative lesson plans to engage students in English language learning.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Provided guidance to individuals seeking employment in call centers.
- Developed and delivered training sessions on call center operations and customer service skills.
- Assisted with resume writing and interview preparation.
- Conducted one-on-one coaching to improve job seekers’ communication and problem-solving abilities.
- Monitored progress and offered constructive feedback to enhance job readiness.
- Coordinated with call center companies to understand their hiring needs and requirements.
Elementary School Teacher
EAS English American School
11.2018 - 03.2021
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Designed and presented lesson plans in Science and Language Arts subjects.
- Provided warm, supportive environment for developing academic, social, and emotional growth in children from 2nd - 6th grades.
Elementary School Teacher
Colegio Montano
01.2013 - 11.2018
- Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
Customer Service Representative
ACS Xerox
01.2011 - 06.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Translator and Interpreter
Laboratorios Laprin
01.2010 - 07.2010
- Translated documents and websites English - Spanish
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
- Developed and maintained glossary of technical terms.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Elementary School Teacher
Escuela De Amor IMA
01.2008 - 11.2008
- Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
Education
Associate of Arts - Translation And Interpeting
Universidad De San Carlos De Guatemala
Guatemala 05.2001 -
Bachelor of Arts - Magisterio De Primaria Urbana
Colegio El Sagrado Corazón De Jesús
Zone 16 Guatemala City 05.2001 -
Skills
Lesson Planning
Classroom Management
Team Teaching
English Fluency
ESL Methodologies
Project-based learning
Document Translation
Proofreading skills
Timeline
English Teacher
E4CC
03.2021 - Current
Elementary School Teacher
EAS English American School
11.2018 - 03.2021
Elementary School Teacher
Colegio Montano
01.2013 - 11.2018
Customer Service Representative
ACS Xerox
01.2011 - 06.2012
Translator and Interpreter
Laboratorios Laprin
01.2010 - 07.2010
Elementary School Teacher
Escuela De Amor IMA
01.2008 - 11.2008
Associate of Arts - Translation And Interpeting
Universidad De San Carlos De Guatemala
05.2001 -
Bachelor of Arts - Magisterio De Primaria Urbana
Colegio El Sagrado Corazón De Jesús
05.2001 -
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