MERCEDES PEREZ
ORDOT,GUAM
Summary
At Leopalace Resort Guam, an adept HR Specialist - Payroll, I enhanced customer satisfaction by proactively solving problems and leveraging expert problem-solving and teamwork skills. I spearheaded database management improvements and streamlined payroll processes, significantly contributing to operational efficiency and team collaboration. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
HR Specialist - Payroll
Leopalace Resort Guam
12.2005 - Current
- Followed all company policies and procedures to deliver quality work.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Collect Biweekly Timesheets; review and make adjustments if needed.
- Enter and post all paid time off, garnishments, bereavements, and other additional amounts before closing out payroll.
- Prepare verification of employment, prepare kronos card and name tags for new hires.
- Assist maintenance for all timekeeping clocks in the premises.
- Assist with insurance enrollments, trainings, events, etc.
- Process new hires, answer phone calls, organized filing folders (non confidential and confidential)and assist other tasks if needed.
Education
High School Diploma -
George Washington High
Mangliao Guam05.1988
Skills
- Quality Assurance
- Quality Assessment
- Teamwork and Collaboration
- Self Motivation
- Time Management
- Multitasking
- Attention to Detail
- Multitasking Abilities
- Organizational Skills
- Reliability
- Team player
Received Certificates, Trophies, and Plaques from work, sports, schools.
Best Performances, Sportsmanship, Team Player, Supporter, achievements, accomplishments.
Additional Information
On Hand :
ABC License
ABG License
Health Certificate
Timeline
HR Specialist - Payroll
Leopalace Resort Guam
12.2005 - Current
High School Diploma -
George Washington High
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