Maria Cristina Esturban Nij
Guatemala
Summary
Dynamic Collections Agent with Capgemini Business Services, skilled in skip tracing and account management. Proven track record of enhancing portfolio performance through strategic follow-ups and compliance with regulations. Adept at building rapport with clients, demonstrating strong decision-making abilities while resolving outstanding balances effectively.
As collections professional, capable of managing high-volume accounts with focus on achieving positive results. History of implementing effective collection strategies and negotiating payment arrangements. Team player known for adaptability and reliability, with strong communication and negotiation skills.
Overview
16
16
years of professional experience
Work History
Collections Agent
Capgemini Business Services
11.2019 - Current
- Assisted in managing customer accounts and resolving outstanding balances.
- Communicated with clients regarding payment options and account status updates.
- Documented interactions with customers to maintain accurate records of communications.
- Learned and utilized company software for tracking collections and customer interactions.
- Supported team efforts to meet collection targets through effective follow-up strategies.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Travel Advisor
Innovative Contact Solutions
02.2014 - 01.2015
- Developed customized travel itineraries based on client preferences and budget constraints.
- Enhanced customer satisfaction through expert knowledge of destinations, accommodations, and activities.
- Managed booking processes using global distribution systems to secure optimal travel arrangements.
- Provided guidance on travel regulations, ensuring compliance with industry standards and safety protocols.
QA Analyst
Allied Global
01.2010 - 12.2013
- Ensured compliance with quality standards by conducting regular audits of testing procedures and documentation.
- Supported timely project completion through efficient prioritization and execution of test tasks.
- Contributed to the establishment of performance benchmarks, tracking QA metrics over multiple development cycles.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
Education
Pensum - English Education
USAC
Guatemala City, Guatemala10-2021
Skills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Delinquent account management
- Billing procedures
- Account auditing
- Financial reporting
- Billing and collections best practices
- Accounts receivable specialist
- Account reconciliation
- Decision-making
Timeline
Collections Agent
Capgemini Business Services
11.2019 - Current
Travel Advisor
Innovative Contact Solutions
02.2014 - 01.2015
QA Analyst
Allied Global
01.2010 - 12.2013
Pensum - English Education
USAC
Similar Profiles
ISLEAN EMILENA BEATRIZ ARGUETA BULLISLEAN EMILENA BEATRIZ ARGUETA BULL
Bid Manager at Capgemini Business ServicesBid Manager at Capgemini Business Services
Arman Ahmad MustafaArman Ahmad Mustafa
Process Lead at Capgemini Business ServicesProcess Lead at Capgemini Business Services
Dhanushkumar ADhanushkumar A
Process Associate at Capgemini Business ServicesProcess Associate at Capgemini Business Services
Yudibeth Del CidYudibeth Del Cid
QA Analyst and Trainer at Justpoint Law FirmQA Analyst and Trainer at Justpoint Law Firm
Maria ZaghiMaria Zaghi
Desarrollo De Negocios at AlmightytechDesarrollo De Negocios at Almightytech