Maria Loren Mendoza
Dededo,Guam
Summary
Organized Property Management Assistant looking to tackle new responsibilities. Adept at reviewing and approving prospective tenant applications and preparing all legal documents. Excellent abilities in planning and problem analysis. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Team Lead (Part-time)
IShop Guam
08.2023 - Current
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
Property Management Assistant
Goodwind Development Corporation
05.2021 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Promptly responded to tenant complaints and concerns for over 90 units.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Greeted approximately 10 prospective tenants weekly.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with legal counsel to resolve tenant disputes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Cashier/Server (Part-time)
Pacific Roasters
03.2022 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Team Member
Jack In The Box
07.2020 - 04.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Frequently inspected production area to verify proper equipment operation.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Devised and implemented processes and procedures to streamline operations.
Factory Worker
Patterson Enterprises
12.2019 - 02.2020
- Carefully packaged finished products and prepared for shipment.
- Used equipment properly to avoid workplace hazards or injuries.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Loaded and unloaded parts on production line to establish smooth operations.
- Participated in training sessions to enhance skills and knowledge.
- Weighed and measured items to prevent waste and meet quality standards.
- Made sure that products were produced on time and are of good quality.
- Assembled products according to changing daily work orders and specific customer needs.
- Inspected finished products for quality and adherence to customer specifications.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Prepared reports and technical documentation of day-to-day production processes.
Passenger Service Agent
Pacific Oriental Inc. Aviation
04.2017 - 01.2019
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Tagged baggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Escorted handicapped passengers from terminal to aircraft.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Developed and implemented strategies to minimize customer wait times.
- Managed large volumes of incoming and outgoing calls, accurately providing information to customers.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Provided follow through on all calls with confirmations and dissemination of requested information.
Car Rental Agent (Part-time)
Islander Rent-a-car
01.2018 - 12.2018
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
Administrative Assistant
RNV Construction
04.2015 - 09.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed strategies to streamline and improve office procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Transcribed and organized information to assist in preparing speeches and presentations.
Education
Bachelor of Science - Nursing
PRI College of Sciences
PhilippinesHigh School Diploma -
Lubao Institute
Philippines03.2008
Skills
- Preparing Property Agreements
- Tenant Relations
- Property Management Practices
- True Team Player
- Contract Negotiation
- Administrative Support
- Tenant and Eviction Laws
- Lease Renewals
- Payment Collection
- Valid Guam Driver's License
- Apartment Maintenance
- Building Operations
- Customer Service-Focused
Languages
Filipino
Native language
English
Advanced
C1
Timeline
Team Lead (Part-time)
IShop Guam
08.2023 - Current
Cashier/Server (Part-time)
Pacific Roasters
03.2022 - 06.2023
Property Management Assistant
Goodwind Development Corporation
05.2021 - Current
Team Member
Jack In The Box
07.2020 - 04.2021
Factory Worker
Patterson Enterprises
12.2019 - 02.2020
Car Rental Agent (Part-time)
Islander Rent-a-car
01.2018 - 12.2018
Passenger Service Agent
Pacific Oriental Inc. Aviation
04.2017 - 01.2019
Administrative Assistant
RNV Construction
04.2015 - 09.2017
Bachelor of Science - Nursing
PRI College of Sciences
High School Diploma -
Lubao Institute
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