Maria R. Putnam
Sinajana,Guam
Summary
Driven professional with a proven track record at Pacific Life Chiropractic, adept in enhancing customer satisfaction. Skilled in Microsoft Office Suite and exceptional at fostering relationships, demonstrated through increased referrals and client retention. Excels in conflict resolution and organizational skills, ensuring efficient workflow and confidentiality compliance.
Overview
9
9
years of professional experience
Work History
Chiropractic Assistant
Pacific Life Chiropractic
06.2019 - 02.2023
- Answered phones to respond to customer questions, provide information and schedule appointments
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition
- Assisted Doctor as medical scribe and performed therapeutic exercises with patients aiding in their recovery and improving overall well-being
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards
Vehicle Sales Associate
Triple J Auto Group Guam
08.2016 - 05.2019
- Greeted customers and offered assistance for increased customer satisfaction
- Interview prospective clients to identify purchasing needs and articulate vehicles' value and benefits
- Demonstrate vehicle functionality and explain financing options and warranties
- Accompany prospective clients on test drives, and explain costs associated with purchase
- Strategically negotiate with clients to close on deals and increase sales
- Responsible for selling inventory while maintaining company gross and profit
- Close sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; collects payment; delivers automobile
Front Office Supervisor
Lotte Hotel Guam
05.2015 - 08.2016
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities
- Promoted positive work environment by fostering teamwork among front office staff members
Customer Service Coordinator
Veiovis Take Care Insurance
07.2014 - 05.2015
- Maintain and manage the front office appearance to ensure professional atmosphere
- Handle members questions and concerns while delivering excellent customer service
- Processed payments and accepted cash, credit card and check transactions
- Schedule and assist members with off island services, checkups and/or treatments
- Inform members of benefits available to them based on their health plan
- Assist with coordination of on and off island referrals
- Collect receipts and medical reports to process reimbursements
Education
High School Diploma -
Okkodo High School
Dededo, NCS, Guam06.2011
Skills
- Detail-oriented approach
- Effective written and verbal communication
- Conflict Resolution Strategies
- Time management mastery
- Organizational Skills Development
- Microsoft Office Suite Familiarity
Languages
English
Native language
Tagalog
Advanced
C1
Timeline
Chiropractic Assistant
Pacific Life Chiropractic
06.2019 - 02.2023
Vehicle Sales Associate
Triple J Auto Group Guam
08.2016 - 05.2019
Front Office Supervisor
Lotte Hotel Guam
05.2015 - 08.2016
Customer Service Coordinator
Veiovis Take Care Insurance
07.2014 - 05.2015
High School Diploma -
Okkodo High School
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