MARK CRISOSTOMO
Santa Rita,Guam
Summary
Accomplished and dedicated Manager with over 25 years of experience in Logistics, transportation, and Operations. Trained facilitator with outstanding interpersonal and negotiation skills. Experienced on Transit Operations, Procurement, Safety, and Maintenance. Knowledgeable on the Americans with Disabilities Act . Establishes daily work schedules, and priorities. Establishes Safety programs and introduces best practices reducing risk factors. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Overview
21
21
years of professional experience
Work History
Fleet Maintenance Manager
Guam Pak Express
Harmon, Guam
06.2022 - 03.2023
- Recruited, interviewed and hired two employees and implemented mentoring program to promote positive feedback and engagement.
- Trained 25 drivers and four mechanics on proper vehicle inspections; reduced vehicle breakdowns and time loss.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Community Outreach Coordinator
Office of the Homelessness and Poverty Prevention
01.2022 - 05.2022
- Conducted community workshops to promote different programs and educate public on available services.
- Assessed community needs and identified resources for social and community service programs.
- Connected over 50 homeless families and individuals with available and relevant resources.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
Transportation Supervisor
Guam Regional Transit Authority
07.2017 - 12.2021
- Established Coalition Transit Center by providing services to the homeless population and Veteran's of Guam; serviced over 250 riders in six months.
- Supervised daily operations, preventive maintenance of 23 buses and vans; resulted in few breakdowns.
- Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance.
- Coordinates with other agency representatives regarding transportation requirements.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Administers programs and activities of Bus Operations.
- Implemented of social distancing and mask requirements; conducted on-the-spot corrections to ensure the safety of riders are not compromised.
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
- Attended weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Coordinated with local Military Installation Commanders to gain access into Military Hospitals for Veteran's needing medical assistance.
- Single-handedly planned and resourced the Southern Route cutting travel time by 30 minutes.
- Managed a million dollar maintenance contract without fail.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Expediter
HSG CO LTD
Tamuning, Guam
03.2017 - 07.2017
- Prepared and maintained inventory records for construction equipment valued in excess of 500,000 dollars.
- Distributed supplies to skilled workers to maintain job site productivity.
- Performed preventive maintenance of Power Generators ranging from 3kw to 60kw, Compactors, and power tools.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
Truck Driver
S & N Enterprises Inc.
03.2016 - 08.2016
- Primary operator for 10 Ton International Hauler; recorded over 3,000 miles accident/citation free.
- Transported and delivered roll-off tanks, dewatering and vacuum containers; 100% customer satisfaction.
- Met customer delivery schedules and ensured accurate billing for services provided.
- Performed troubleshooting and maintenance on assigned vehicle; minimized downtime and maintenance obligations.
Operations Supervisor
UNITED STATES ARMY
05.2015 - 12.2015
- Coordinated internal and external transportation assets to fulfill scheduled and unscheduled priorities.
- Designed a large scale motor park to accommodate over 100 vehicles with safe maneuvering distances.
- Conducted daily meetings on ongoing assignments, statuses and repair parts needed to accomplish assigned tasks.
- Planned and executed a 220 personnel security force protecting high value targets within the installation; recognized by Department of Emergency Services as having best security operations.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Senior Advisor
UNITED STATES ARMY
10.2013 - 05.2015
- Led a comprehensive safety training for 101 maintenance technicians.
- Directed logistical training procedures in accordance with military, federal and state regulations.
- Maintained compliance with company requirements.
- Conducted routine safety inspections ensuring safety was adhered to.
- Implemented an "Out the gate" dispatch and safety inspection program reducing breakdowns and unlawful operations.
First Sergeant
UNITED STATES ARMY
12.2012 - 09.2013
- Directed tactical operations in complex and challenging environments.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
- Communicated with command centers to develop and execute tactical plans.
- Monitored and assessed mission progress and provided updates to command.
- Handled administrative requirements, maintained records and submitted operational reports.
Operations Manager
UNITED STATES ARMY
03.2010 - 11.2012
- Interacted well with subordinates and superiors to build connections and nurture relationships.
- Managed the Forward Support Companies Certification Program; certified four companies in eight weeks prior to activation.
- Served as the Lead trainer for the Junior Leader Certification Program; trained and certified over 50 Junior Enlisted Leaders and Officers.
- Supervised operations team to support operational excellence and excellent customer service.
- Responsible for the health, welfare, professional development and training of Eight Staff members.
- Led and trained the Battalion's Color Guard; flawless execution at numerous events and invitations.
First Sergeant
UNITED STATES ARMY
06.2008 - 02.2010
- Monitored and assessed mission progress and provided updates to command.
- Communicated with command centers to develop and execute tactical plans.
- Executed tactical operations with accuracy and control.
- Trained and mentored personnel in combat operations and tactics.
Senior Maintenance Supervisor
UNITED STATES ARMY
06.2005 - 04.2008
- Tracked and managed department costs for good budget adherence.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Provided guidance to management regarding project bids for onsite improvements.
- Negotiated pricing and terms with vendors to secure best value for company.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
- Completed routine maintenance on truck to keep in working order.
Platoon Sergeant
UNITED STATES ARMY
06.2002 - 06.2005
- Served as principal advisor to First Sergeant and Commander.
- Oversaw teams planning, implementing and realigning field and base operational strategies.
- Directed tactical operations in complex and challenging environments.
- Implemented necessary safety practices, proper firing commands and proper ammunition handling.
- Selected to be Company First Sergeant during the Senior Leaders Course.
Education
Associate of Arts - Applied Technology
CENTRAL TEXAS COLLEGE
2015
Skills
- Guam Procurement Law Module 1
- Planning and Coordination
- Strategic Outreach
- Americans with Disabilities Act specialist
- Work flow planning
- Community Events
- Organization and Time Management
- Community Outreach Programs
- MS Office
- Predictive and Preventive Maintenance
Timeline
Fleet Maintenance Manager
Guam Pak Express
06.2022 - 03.2023
Community Outreach Coordinator
Office of the Homelessness and Poverty Prevention
01.2022 - 05.2022
Transportation Supervisor
Guam Regional Transit Authority
07.2017 - 12.2021
Expediter
HSG CO LTD
03.2017 - 07.2017
Truck Driver
S & N Enterprises Inc.
03.2016 - 08.2016
Operations Supervisor
UNITED STATES ARMY
05.2015 - 12.2015
Senior Advisor
UNITED STATES ARMY
10.2013 - 05.2015
First Sergeant
UNITED STATES ARMY
12.2012 - 09.2013
Operations Manager
UNITED STATES ARMY
03.2010 - 11.2012
First Sergeant
UNITED STATES ARMY
06.2008 - 02.2010
Senior Maintenance Supervisor
UNITED STATES ARMY
06.2005 - 04.2008
Platoon Sergeant
UNITED STATES ARMY
06.2002 - 06.2005
Associate of Arts - Applied Technology
CENTRAL TEXAS COLLEGE
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