Mark Dulana
Dededo
Summary
Security professional with commitment to maintaining high standards and delivering results. Excelled in surveillance monitoring and fostering a welcoming atmosphere, enhancing safety and customer satisfaction.Skilled in public safety and managing high-stress situations, consistently achieving optimal outcomes and reliability in all situations.
Overview
14
14
years of professional experience
Work History
Armed Security Officer
Paragon Systems
05.2021 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Monitored CCTV cameras and alarm systems for security breaches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Dining Supervisor
Capricciosa
07.2015 - 12.2021
- Established strong relationships with local suppliers for access to fresh ingredients at competitive prices.
- Boosted revenue with the introduction of special promotions, themed events, and targeted marketing efforts.
- Implemented regular staff meetings to address concerns, share updates, and provide ongoing training opportunities.
- Oversaw front-of-house staff to maintain seamless communication between kitchen and dining areas for optimal efficiency.
- Maintained clean, safe, and hazard-free work environment.
- Enhanced customer satisfaction through attentive supervision, resolving complaints promptly and professionally.
- Trained new hires in proper food handling techniques, customer service skills, and restaurant policies to ensure consistently excellent guest experiences.
Reserve Police Officer
Guam Police Department
03.2013 - 07.2018
- Supported investigations by collecting evidence, interviewing witnesses, and documenting findings for use in legal proceedings.
- Conducted traffic stops for violations, issuing citations or warnings as appropriate, resulting in improved road safety.
- Maintained accurate records of daily activities through detailed report writing, aiding the efficiency of department operations.
- Conducted thorough searches of persons, vehicles, and premises in compliance with legal guidelines, ensuring the discovery and preservation of crucial evidence.
Customer Service Representative
T Galleria
11.2010 - 03.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Criminal Justice
John F. Kennedy High School
Upper Tumon, Guam06.2012
Skills
- Public safety
- Guest relations
- Surveillance monitoring
- Facility protection
- Perimeter security
- CCTV monitoring
Timeline
Armed Security Officer
Paragon Systems
05.2021 - Current
Dining Supervisor
Capricciosa
07.2015 - 12.2021
Reserve Police Officer
Guam Police Department
03.2013 - 07.2018
Customer Service Representative
T Galleria
11.2010 - 03.2016
Criminal Justice
John F. Kennedy High School
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