Marly Fe Santos
Yigo,Guam
Summary
Accomplished housekeeping professional with a proven track record at ACE BUILDERS LLC, enhancing guest satisfaction through efficient processes. Demonstrated expertise in problem-solving and teamwork, ensuring high cleanliness standards. Successfully implemented procedures that improved room turnover by 20%, showcasing strong time management and safety awareness skills.
Overview
5
5
years of professional experience
Work History
House Keeping
ACE BUILDERS LLC
Tamuning Guam
06.2025 - Current
- Supported housekeeping staff by stocking supplies, removing trash, and handling laundry tasks as needed.
- Collaborated with housekeeping staff to ensure timely room turnover and consistently high cleanliness standards.
- Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping processes and procedures.
- Collaborated with housekeeping staff to maintain impeccably clean rooms, enhancing the overall guest experience.
- Promoted a clean working environment through regular housekeeping activities and adherence to sanitation protocols.
Environmental Concierge
TOO COMPANY
TOKYO JAPAN
05.2020 - 07.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Education
University of Mindanao
PHILIPPINES09.1986
Skills
- Problem-solving
- Teamwork and collaboration
- Time management
- Safety awareness
Timeline
House Keeping
ACE BUILDERS LLC
06.2025 - Current
Environmental Concierge
TOO COMPANY
05.2020 - 07.2024
University of Mindanao