Mary Claire Otei
Ipan,Guam
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. Reliable basketball official with 2+ years of experience. Proficient in Palau Basketball Federation rules and well-versed in making speedy and accurate calls. Consistently regarded for fairness and consistency in calls. Manage escalated situations with strong interpersonal skills and confident calls. Known for accuracy and quick decision making. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald’s Corporation
Anchorage, Alaska
08.2023 - 11.2024
- Processed takeout orders quickly to ensure timely delivery of meals.
- Assisted management team with inventory counts of food products and beverage supplies.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Educated customers on menu items, product ingredients and nutritional values.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Maintained an organized work area to ensure efficient operations.
- Resolved customer complaints in a professional manner.
- Restocked kitchen supplies including food products and utensils.
- Informed customers about daily specials in an engaging manner.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Adhered to health department regulations regarding food handling procedures.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Upheld high standards of productivity and quality in operations.
- Took orders from patrons and input selections into store computer system.
Basketball Official
Palau Basketball Federation
Koror, Palau
06.2021 - 01.2023
- Handled high-stress situations using superior calming techniques with basketball fans.
- Instructed players and coaches on basketball game rules.
- Identified player infractions and determined appropriate penalties.
- Worked at competitive athletic basketball games, tournaments and special sporting events.
- Communicated with fans, coaches, players, and other umpires.
- Maintained standardized expectations of fairness concerning penalties and acts not adhering to required sportsmanship.
- Notified players, coaches and officiating team of rule infractions and relevant penalties.
- Assisted in developing new and updated rules and regulations to increase game performance and challenges.
Sports Official
Workforce Innovation And Opportunity Act
Koror, Palau
06.2020 - 07.2020
- Promoted good sportsmanship among players.
- Navigated difficult situations using effective communication and explanation of game rules.
- Communicated with fans, coaches, players, and other umpires.
- Explained and taught regulations and rules to players and coaches.
- Enforced rules and regulations during games to facilitate safe and fair play.
- Utilized varied hand signals to manage games.
- Controlled game flow to maintain safe and fair environment.
Community Service Volunteer
Palau Workforce Innovations & Opportunity Act
Koror, Palau
06.2019 - 07.2019
- Maintained clean facilities to better serve program needs.
- Gained knowledge and experience working with adults in educational setting.
- Collaborated with local organizations to provide help to families in need.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Established and maintained relationships with local organizations to coordinate volunteer efforts.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
Education
High School Diploma -
Mindszenty High School
06.2023
Skills
- Policy Reinforcement
- Safety Procedures
- Company standards
- Practice Schedules
- Judge Performances
- Sports Management
- Individual Training
- Customer Engagement
- Product Promotion
- Inventory Counts
- Order Management
- Customer Service
- Safe Food Handling
- Cash Handling
- Inventory Restocking
Certification
- Certificate of Achievement (TAP SERIES, LLC) Date:08/17/2023
Languages
English
First Language
Palauan
Intermediate (B1)
B1
Tagalog
Beginner
A1
Timeline
Crew Member
McDonald’s Corporation
08.2023 - 11.2024
Basketball Official
Palau Basketball Federation
06.2021 - 01.2023
Sports Official
Workforce Innovation And Opportunity Act
06.2020 - 07.2020
Community Service Volunteer
Palau Workforce Innovations & Opportunity Act
06.2019 - 07.2019
High School Diploma -
Mindszenty High School
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