Mary Grace Manlangit
Dededo
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers.
Friendly and reliable , offering unmatched customer service and workplace focus. Motivated with engaging personality and flexible approach.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Sushi Chef
PIC
09.2009 - 01.2014
- Prepared high-quality seafood, rice and ingredients for sushi.
- Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
- Maintained well-organized mise en place to keep work consistent.
- Worked closely with front-of-house staff to facilitate excellent customer service.
Cashier and Waitstaff
PIC Hotel
01.2014 - 04.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Served food and beverages promptly with focused attention to customer needs.
Banquet Waitstaff
Sheraton Laguna Hotel
10.2010 - 04.2013
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
Bartender and Cashier
Wild Bills Bar
02.2016 - 04.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
Banquet Sales Coordinator
Lotte Hotel Guam
04.2022 - Current
- Built relationships with customers and community to establish long-term business growth.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
Food And Beverages Preparation And Services -
Punlaan School Technical School
Philippines05.1998
High School Diploma -
Juan Sumulong High
Philippines03.1996
Skills
- Outstanding Customer Service
- Suggestive Selling
- Food and Beverage Service
- Teamwork and Professionalism
- Adaptable and Flexible
- Credit and Cash Transactions
- Microsoft Office
- Google Docs
- Event Schedule Coordination
- Office Equipment Operation
Timeline
Banquet Sales Coordinator
Lotte Hotel Guam
04.2022 - Current
Bartender and Cashier
Wild Bills Bar
02.2016 - 04.2022
Cashier and Waitstaff
PIC Hotel
01.2014 - 04.2022
Banquet Waitstaff
Sheraton Laguna Hotel
10.2010 - 04.2013
Sushi Chef
PIC
09.2009 - 01.2014
Food And Beverages Preparation And Services -
Punlaan School Technical School
High School Diploma -
Juan Sumulong High
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